Event highlight included:

--  The end user keynote panel entitled "High Quality Leadership from
    Around the World: The Key to Contact Centre Success" which examined how the
    quality of leadership determines the success or failure of a contact
    center.
--  The keynote panel, an ICCM original and perennial attendee favorite,
    entitled "60 Ideas in 60 Minutes."   The panel featured industry veterans
    and experts who will share a lifetime's worth of contact centre experience
    in only 60 minutes.
--  David McSkimming, Voice and Video Portal Practice Leader, Avaya Canada
    presented a general session entitled "The Future of Customer Self Service
    and Multi-Media Customer Support," which examined how contact centers will
    be able to leverage new technologies to provide multi-media Customer Self
    Service on multiple devices including PDAs, Kiosks and Pacs.

For the second year in a row, a special feature on the show floor included the ContractXchange Remote Agent Showcase where remote agents for major contact center clients took calls live at the LiveXchange booth. The showcase was designed to provide visitors with a first hand view of Remote Contract Agents at work and also provide an opportunity for personal interviews with agents.

The ICCM conference program delivered dozens of business and technology-centric sessions from some of the world's largest and most respected customer care operations. Attendees participated in more than 35 case study presentations from call center executives representing companies like American Express, Interval International, Bath & Body Works, IDEXX Laboratories, Inc.; MetLife, Toronto Star, AXA Equitable Life Insurance Co., Wholesale Energy Group and The Shopping Channel.

Contract Centre Site Tours, sponsored by Contact Center Employer of Choice, were conducted at American Express, Energy Savings Group and AIRMILES(R) Reward Program.

ICCM Canada Call Centre Awards

The ICCM Canada Call Centre Awards honors the best practices within the contact and call centre industry.

The following is a list of award recipients:

--  Medium Call Centre Award (51 to 200 Call Centre Representatives)
    Winner: The Shopping Channel
--  Medium Call Centre Award (51 to 200 Call Centre Representatives)
    Honorable Mention: FedEx - Vancouver Call Centre
--  Large Call Centre Award (200 Call Centre Representatives or larger):
    Royal Bank of Canada

Winners were judged by the Contact Center Employer of Choice organization based on how they attract, retain and engage top talent, evaluation tools/techniques they used for analysis, cost and efficiency gains achieved, the technology used to build customer loyalty and improve performance, their growth and contact centre strategy, their workplace culture; and other factors that set their contact centers apart.

Next year's event will take place at the Metro Toronto Convention Centre in Toronto, Ontario from October 19-21, 2009. For information on exhibit and sponsorship opportunities, contact Leo Squatrito at lsquatrito@questex.com or 617-219-8378.

For additional information, please visit www.iccmcanada.com.

ICCM Canada Conference & Exposition

The ICCM Canada Conference & Exposition is the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and objectives. ICCM Canada offers educational content and networking experiences to help professionals fine-tune their skills, assess new technologies and explore strategies to improve performance and maximize customer value, and build a professional network they can rely on for guidance and support.

About Questex Media Group, Inc.

Questex Media Group, Inc. is a global, diversified business-to-business integrated media and information provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, spa, travel, hospitality, leisure, home entertainment, industrial and service industries through a range of well-established, market-leading publications, events, interactive media, research, information and integrated marketing services. The company's media properties include over 100 print and digital media publications, 45 conferences, tradeshows and events, as well as a range of research, data and information products. The company's businesses are managed through operating companies including Questex Media Group; InfoTrends, Inc., Imaging Networks and; McLean Events International, Ltd, a world-leading producer of appointment-based events. The company's combined operations include more than 400 employees in offices throughout North America, South America, Asia and Europe.

Contact
Meryl Franzman
Beyond Words Communications Inc.
617.739.1769
Email Contact

SOURCE: Questex Media Group

http://www2.marketwire.com/mw/emailprcntct?id=7A5A5AEA7D64CF3A

A veteran of the Axa Group since 1999, when he joined as a corporate actuary, Methot serves as a member of Axa Equitable's executive management committee.

Methot is a member of France's L'Institut des Actuaires, and is an associate of the Society of Actuaries.

A subsidiary of Axa Financial Inc., Axa Equitable Life Insurance Co. writes life insurance and annuities.

(By Jonathan Williams, BestWeek: Jonathan.Williams@ambest.com)

In making today's announcement, Mr. McMahon said, "Manish has an in-depth understanding of multiple business channels across AXA Equitable and has an outstanding track record of delivering high-performance results. We're looking to him to build upon and enhance our slate of strategic initiatives and growth goals for Retail Distribution."

Mr. Agarwal joined the Retail Distribution channel in January 2006 as a Vice President where he was instrumental in the successful conversion of the company's broker/dealer operations to Linsco Private Ledger (LPL), a strategic move by AXA Equitable to provide its financial professionals with enhanced technology and a wider choice of programs and capabilities for better client service. Mr. Agarwal also had overall responsibility for Retail software and hardware, and driving AXA Advisors' sales growth within key opportunity markets, areas he will continue to oversee.

Mr. Agarwal joined AXA Equitable in 2005 as a Vice President in the company's Strategic Initiatives Group, where he worked on a variety of projects touching nearly every area of the organization and driving key performance metrics.

Prior to joining AXA Equitable, Mr. Agarwal was an Engagement Manager with McKinsey & Co. and led client teams in projects across marketing, strategy, corporate finance and operations, primarily within insurance companies.

Mr. Agarwal earned a bachelor of technology in mechanical engineering from the Indian Institute of Technology in Kanpur, India. He earned a master of science and a doctor of philosophy in mechanical engineering from Carnegie Mellon University.

About AXA Equitable

In business since 1859, AXA Equitable Life Insurance Company is a leading financial protection company and one of the nation's premier providers of life insurance, annuity, and investment products and services. AXA Equitable's assets under management totaled $888.6 billion as of December 31, 2007.

The company's products and services are distributed to individuals and business owners through its retail distribution channel, AXA Advisors, LLC; to the financial services market through its wholesale distribution channel, AXA Distributors, LLC; and to corporations and their employees through its corporate distribution channel, Corporate Markets.

AXA Equitable, a subsidiary of AXA Financial Inc., is part of the global AXA Group, a worldwide leader in financial protection strategies and wealth management. AXA Group's operations are geographically diverse, with major operations in Western Europe, North America, and the Asia/Pacific region. AXA Group is listed as the 15th largest company in the world on the 2008 Fortune Global 500 list (based on revenues). It had $1.87 trillion in assets under management as of December 31, 2007. Listed on the Paris Stock Exchange, the AXA ordinary share trades under the symbol AXA. The AXA American Depositary Share is listed on the New York Stock Exchange under the ticker symbol AXA.

AXA Equitable is the creator of MyRetirementShop.com

(www.myretirementshop.com), a lifestyle website that's a one-stop-shop for information and resources to help consumers redefine life in retirement. It's the company's latest innovation in our At Retirement(R) platform, committed to helping individuals near and at retirement make informed choices to enhance and preserve their lifestyle.

SOURCE AXA Equitable Life Insurance Co.

http://www.axa-equitable.com

"We are fortunate to attract a professional of Michael's caliber and experience," Mr. Winans said. "His hands-on experience in financial services communications strategy includes a combined total of 12 years at American International Group and Prudential Financial, with an emphasis on annuities and retirement savings insurance products."

Prior to joining AXA Equitable, Mr. Arcaro was a Director, Media Relations, at American International Group, Inc., where his primary role was supporting communications efforts on behalf of AIG Retirement Services and AIG American General Life, as well as life insurance and retirement operations worldwide. Before joining AIG in 2006, he was Director, Global Communications, at Prudential Financial, where he worked in a number of communications roles during a tenure that spanned almost 10 years.

He holds a bachelor of arts degree from Thomas Edison State College, Trenton, N.J.

About AXA Equitable

In business since 1859, AXA Equitable Life Insurance Company is a leading financial protection company and one of the nation's premier providers of life insurance, annuity, and investment products and services. AXA Equitable's assets under management totaled $802.9 billion as of June 30, 2008.

The company's products and services are distributed to individuals and business owners through its retail distribution channel, AXA Advisors, LLC; to the financial services market through its wholesale distribution channel, AXA Distributors, LLC; and to corporations and their employees through its corporate distribution channel, Corporate Markets.

AXA Equitable is the creator of MyRetirementShop.com (www.myretirementshop.com), a lifestyle website that's a one-stop-shop for information and resources to help consumers redefine life in retirement. It's the company's latest innovation in our At Retirement(R) platform, committed to helping individuals near and at retirement make informed choices to enhance and preserve their lifestyle.

AXA Equitable, a subsidiary of AXA Financial Inc., is part of the global AXA Group, a worldwide leader in financial protection strategies and wealth management. AXA Group's operations are geographically diverse, with major operations in Europe, North America, and the Asia/Pacific region. AXA Group is listed as the 15th largest company in the world on the 2008 Fortune Global 500 list (based on revenues). It had $1.81 trillion in assets under management as of June 30, 2008. Listed on the Paris Stock Exchange, the AXA ordinary share trades under the symbol AXA. The AXA American Depositary Share is listed on the New York Stock Exchange under the ticker symbol AXA. For more information, visit www.axa-equitable.com

SOURCE AXA Equitable

http://www.axa-equitable.com