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InfoLogix | InfoTablet 5000, Rugged Tablet PC, Field Service, Mobile Computing, Customer Service
The rugged tablet PC is the perfect solution for a mobile workforce in industries such as healthcare, insurance, telecommunications, military, government, utilities, communications and field services.
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Research Reveals Business Intelligence Solutions Enable Faster and More Informed Decisions
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Data Integrity for Peace of Mind
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Carol Baroudi, Senior Analyst, Aberdeen Group and William McKinney, Senior Director Product Marketing, Sterling Commerce discuss why not all publicity is good publicity. With so many data breaches in the news, security is a high priority.
Bellevue University / CorporateLearning.com
Bellevue University partners with organizations to create learning programs that give people increased knowledge and competence, creating lasting strategic advantages.
RFID in Retail: The Truth Behind the Hype
www.motorola.com
Aberdeen’s Research Benchmarks provide an indepth and comprehensive look into process, procedure, methodologies, and technologies with best practice identification and actionable recommendations
Enterprise Developers Guild > Library > Developer Centers... > Crystal ...
www.developersguild.org
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News from Zibb.com
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Effective Ways for Managing the T&E Lifecycle - Zibb.com
BOSTON, MA, Nov 13, 2008 (MARKET WIRE via COMTEX) --
Travel and entertainment (T&E) is a dynamic and significant area of corporate spend, often managed by a series of disparate policies, processes and technologies within an enterprise. Despite economic constraints, T&E spend is expected to grow over 5% in 2008, driven by increasingly global operations, acquisitions and rising costs of airfares and accommodations; travel is part of normal business operations for many companies and these rising costs are identified as the top pressure driving transformation of T&E management by 82% of the enterprises. According to a new study published by Aberdeen, a Harte-Hanks Company (NYSE: HHS), top-performing enterprises are leveraging key technologies and services in combination with developing critical organizational capabilities and strategies to manage travel and expenses as a holistic, integrated lifecycle to drive improved visibility and compliance. To obtain a complimentary copy, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=5314
The "Managing the T&E Lifecycle" report finds that the bottom line of a company can be impacted significantly by improving the management of travel and expense processes. Enterprises are therefore looking largely to technology to link the various steps for travel booking, expense reporting, payment and reimbursement into an integrated lifecycle to drive operational efficiencies, reduce costs and drive visibility, but to also raise employee convenience and productivity.
Best-in-Class enterprises are 2 to 3 times more likely than their competitors to utilize and single, end-to-end T&E management solution, but also more readily engage in strategies to integrate disparate T&E technologies to manage travel and expenses as an integrated lifecycle. They have achieved outstanding results:
-- 18% higher rates of compliance to corporate T&E policies
-- Processing costs for expense reports that are 63% lower than their
peers
-- Online booking costs 47% to 72% lower than all other enterprises
"By taking a holistic approach to managing travel and expense processes as a unified lifecycle, Best-in-Class enterprises are achieving better policy compliance and higher rates of cost savings," said Bill Browning, Research Analyst, Aberdeen. "And while integrating different T&E management solutions helps this, utilizing a single, end-to-end solution can provide additional benefits in terms of efficiency, data integrity and business traveler convenience and satisfaction."
To reach the level of performance of Best-in-Class organizations for effective T&E expense management, Aberdeen recommends that enterprises undertake the following actions:
-- Formalize travel management programs
-- Leverage T&E data as part of supplier negotiations
-- Maintain focus on improving T&E management policies, processes and
programs
-- Integrate disparate travel and expense management programs or, where
possible, utilize an end-to-end T&E management solution
A complimentary copy of this report is made available due in part by the following underwriters: Concur and the NBTA. To obtain a complimentary copy, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=5314
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen(TM) for insights that drive decisions. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
Copyright 2008 Aberdeen Group, Inc., a Harte-Hanks Company 451 D Street, Suite 710 Boston, Massachusetts 02210-1928 Telephone: (617) 854-5200 Fax: (617) 723-7897 www.aberdeen.com
Media Contact: Andrew Bartolini Aberdeen Harte-Hanks (617) 854-5310 andrew.bartolini@aberdeen.com William Browning III Aberdeen Harte-Hanks (617) 854-5229 william.browning@aberdeen.com
SOURCE: Aberdeen Group
mailto:andrew.bartolini@aberdeen.com mailto:william.browning@aberdeen.com
Tags: acquisition advisor business corporate economy entertainment market media nyse online policy prices productivity rates research sales technology travel
Companies: Harte-Hanks, Inc. (HHS)
Reducing Total Operating Costs in the Process Industries - Zibb.com
BOSTON, MA, Nov 13, 2008 (MARKET WIRE via COMTEX) --
Executives in the process industries face significantly different pressures and challenges than counterparts in other industries. These enterprises are generally managing enterprises that are large, global, asset intensive, and face both low margins and high degrees of demand variability. "Operational Excellence in the Process Industries," a recently released report by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), revealed that even in such a challenging environment, Best-in-Class process companies are able to realize the following results:
-- 99% Manufacturing Schedule Compliance -- 99% Perfect Orders -- 97% Overall Yield -- 94% Overall Equipment Effectiveness (OEE)
Putting these findings in context Mehul Shah, Research Analyst with Aberdeen's Global Manufacturing Practice, states that, "The most successful companies in the Process Industries leverage automation and manufacturing software throughout the plant to optimize manufacturing operations, but they also integrate these systems to the business systems. This gives them the visibility needed to avoid adverse events within operations and improve overall efficiency."
To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=5293
In addition to detailed findings in the report, Aberdeen provides the following recommendations for companies hoping to achieve Best-in-Class performance:
-- Establish cross functional teams to improve corporate performance and
to standardize the appropriate KPIs to link plant performance with
corporate performance
-- Provide role-based visibility and well defined responsibility in the
case of an adverse event, and use non-conformance alerts in real-time to
enable optimal decision making
-- Provide real-time interoperability between critical systems to gain
visibility between different functional areas: design systems with business
systems, supply systems with manufacturing systems, and manufacturing
systems with Enterprise Resource Planning (ERP)
A complimentary copy of this report is made available due in part by the following underwriters: AspenTech, ExperTune, Infor, Matrikon and SAP. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=5293
For additional access to complimentary Manufacturing Research, please visit http://research.aberdeen.com/index.php/Manufacturing/. About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen(TM) for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
Copyright 2008 Aberdeen Group, Inc., a Harte-Hanks Company 451 D Street, Suite 710 Boston, Massachusetts 02210-1928 Telephone: (617) 854-5200 Fax: (617) 723-7897 www.aberdeen.com
Media Contact: Mehul Shah Aberdeen Harte-Hanks (617) 854-5212 mehul.shah@aberdeen.com
SOURCE: Aberdeen Group
mailto:mehul.shah@aberdeen.com
Tags: advisor business corporate environment manufacturing market marketing media nyse plant research sales schedule software technology yield
Companies: Harte-Hanks, Inc. (HHS)
Mobile Device Adoption in Field Service Up 20% in the Past 12 Months - Zibb.com
BOSTON, MA, Nov 13, 2008 (MARKET WIRE via COMTEX) --
In an extremely competitive service landscape, Best-in-Class service firms are looking to empower their field technicians and mobile workers with tools as to ensure quick and efficient service. Such firms are actively taking steps to map and automate service-specific workflows to replace outdated and inefficient paper-based systems, as indicated in the recent research report entitled "Mobility in Today's Service Organization" published by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS). To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=5304
Aberdeen's benchmark survey of over 250 companies identified that rising cost pressures were top of mind for most service firms, and the need to balance these pressures with rising customer expectations for service was the major driver for these firms to evaluate mobile automation initiatives. In an attempt to meet these pressures, leading firms were more than two times as likely to track their mobile assets in real-time and almost two times as likely to provide their field technicians with mobile tools to manage service work orders and parts-related information.
"In our research, firms indicate that 59% of their field workforces are currently equipped with mobile devices not including their personal cell phones. This is up from 49% last year and is expected to rise to 77% next year," said Sumair Dutta, Research Analyst at Aberdeen. "But Best-in-Class Mobile Field Service is more than just handing a device to your field workers, it's about providing and empowering your workers with access to the right information in real-time so as to allow them to complete their service work. Companies that are able to do this effectively are seeing a near $10 drop in costs per dispatch and an overall 12% boost in service profitability."
To support improved access, increased data capture and enhanced data transfer capabilities needed for real-time field worker empowerment, leading firms were nearly two times as likely to leverage mobile field service applications for work order management and 42% more likely than others to leverage mobile solutions for optimized scheduling and asset tracking. As a result leading firms were experiencing:
-- An 18% decrease in mean time to repair over the last year
-- A 19% increase in technician productivity over the last year, compared
to a 9% increase for all other firms
-- A 93% level of SLA compliance, compared to a 77% performance for all
other firms
-- Service-based margins of 25% as compared to a 18% level for all other
firms
A complimentary copy of this report is made available due in part by the following underwriters: Blackbay and WennSoft. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=5304.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen(TM) for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
Copyright 2008 Aberdeen Group, Inc., a Harte-Hanks Company 451 D Street, Suite 710 Boston, Massachusetts 02210-1928 Telephone: (617) 854-5200 Fax: (617) 723-7897 www.aberdeen.com
Media Contact: Zack Westenhoefer Aberdeen Harte-Hanks (617) 854-5354 zachary.westenhoefer@aberdeen.com
SOURCE: Aberdeen Group
mailto:zachary.westenhoefer@aberdeen.com
Tags: adoption advisor market marketing media nyse productivity research sales technology track
Companies: Harte-Hanks, Inc. (HHS)
Shifting Landscape Poses a Challenge for Businesses Looking to Globalize - Zibb.com
BOSTON, MA, Nov 13, 2008 (MARKET WIRE via COMTEX) --
The "Shifting Sands of Globalization Strategies: Building a Firm Foundation with Enterprise Applications," a benchmark report by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), found that rising labor and energy costs are eroding the cost savings anticipated from emerging markets. The landscape of globalization is constantly shifting, making it difficult to predict the most profitable strategies. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=5364
"There are two predominant approaches to globalization that seem contradictory on the surface, but are actually not mutually exclusive," says Cindy Jutras, VP and Group Director, Aberdeen. "One approach in response to increased complexity of the supply chain, coupled with rising transportation costs, is to regionalize. The other approach is to centrally manage in order to reduce costs and to be more flexible and responsive. The ultimate in agility combines both approaches, and results in the ability to make anything, anywhere, while still sharing selected services and costs. Less than 5% of all survey respondents selected both of these options as their top two strategic actions, however, both are among the top three strategic actions of the Best-in-Class."
The report makes specific recommendations to improve performance, including the following:
-- Evaluate trade-offs between centrally managed and regional operations,
considering replacing off-shore resources with near-shore
-- Standardize implementation of enterprise applications
-- Centralize selected functions using shared services
-- Align ERP strategy with your globalization strategy
-- Automate workflows between operating locations and with suppliers and
partners
A complimentary copy of this report is made available due in part by the following underwriters: Hitachi Consulting and Plexus Systems. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=5364
For additional access to complimentary Manufacturing Research, please visit http://research.aberdeen.com/index.php/Manufacturing/
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen(TM) for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
Copyright 2008 Aberdeen Group, Inc., a Harte-Hanks Company 451 D Street, Suite 710 Boston, Massachusetts 02210-1928 Telephone: (617) 854-5200 Fax: (617) 723-7897 www.aberdeen.com
Media Contact: Cindy Jutras Aberdeen Harte-Hanks (617) 854-5247 cindy.jutras@aberdeen.com
SOURCE: Aberdeen Group
mailto:cindy.jutras@aberdeen.com
Tags: advisor consulting energy foundation labor manufacturing market marketing media nyse research sales technology trade transportation
Companies: Harte-Hanks, Inc. (HHS)
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