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APAC Customer Services Incorporated
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Calling In Outside Help
www.multichannel.com | Feb 23, 2004
Unknown to them, many EchoStar Communications Corp. subscribers who call in for customer support are forwarded to a vendor with a call center in the Philippines, where cheap labor allows the satellite provider to lower its costs. EchoStar, which declined comment, isn't the only provider in the
EEProductCenter.com :: Press Release :: R-JK 15:23 APAC Customer Services Announces Second Quarter
/PRNewswire-FirstCall/ -- APAC Customer Services, Inc. (Nasdaq: APAC), a leading provider of customer interaction solutions, today reported financial results for its second quarter ended June 29th, 2003. The Company reported net income of $1.4 million or $.03 per share on revenue of $82.
http://www.eeproductcenter.com/showPressRelease.jhtml?articleID=90846
AT&T Outsources Service in Atlanta
www.multichannel.com | Jul 2, 2001
AT&T Broadband is laying off about 130 of its 400 call-center workers in Atlanta, and it has hired three outside companies to handle customer service
Web Sites

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Namesco. A World Apart
Customer service. From Wikipedia, the free encyclopedia. Jump to: ... as it allows companies to improve their customer service before ... Customer Service ... en.wikipedia.
APAC Customer Services Incorporated
SAN DIEGO, CA -- – ICON Group International Ltd. today released two of the most comprehensive studies to date on vertical gap analysis and labor productivity benchmarks for APAC Customer Services Incorporated (NAS: APAC).
http://www.icongrouponline.com/pr/APAC_Customer_Services_Incorporated_US/PR.html
APAC Customer Services Inc. Philippines | Call Center Philippines
With deep industry expertise, world-class technologies, and a proven track record, APAC expertly manages every single customer interaction. The result is customer relationships that last a lifetime, with consistently higher revenues and profits.
http://www.pcinfoserv.com.ph/apac-customer-services-inc.html
The Utilities Project
Peter Leger joined APAC Customer Services in 1999. Mr. Leger has a proven track record in developing and implementing growth-oriented strategies for multinational Fortune 100 companies and entrepreneurial firms.
News from Zibb.com
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APAC Customer Services Inc. (APAC) Corporate Event Announcement Notice - Zibb.com
Aug 04, 2008 (Wall Street Horizon via COMTEX) --
APAC Customer Services Inc. (APAC)
Expected next earnings release: Announcement date: 8/4/2008 - After Market Earnings Quarter: Q2 Announcement Status: Verified
Expected next investor conference call information: Conference Call Date: 8/5/2008 Conference Call Time: 11:00 AM Conference Call URL: http://ir.apaccustomerservices.com/investors/medialist.cfm
Tags: conference corporate earnings market
Companies: APAC Customer Services, Inc. (APAC)
APAC wins contract to provide customer care services - Zibb.com
Jul 11, 2008 (Datamonitor via COMTEX) --
APAC Customer Services, a provider of outsourced subscriber care solutions, has announced that a publication company has selected APAC to be its subscriber care provider.
Under the multi-year contract, APAC will provide a comprehensive suite of publishing customer care services and back office processing, including subscriber retention, customer service, subscription paper delivery, billing inquiries and newspaper courier services.
Mike Marrow, CEO and president of APAC Customer Services, said: "APAC's subscriber care services free our clients to focus on their core areas, all the while providing excellent subscriber care. We are proud and excited for the opportunity to partner with this well respected publication."
http://www.datamonitor.com
Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon
Tags: billing ceo contract newspaper president publishing subscription
Companies: APAC Customer Services, Inc. (APAC)
www.companiesandmarkets.com: APAC Customer Services Inc. - SWOT Analysis - Zibb.com
Sep 30, 2008 (M2 PRESSWIRE via COMTEX) --
-www.companiesandmarkets.com adds new report: APAC Customer Services Inc. - SWOT Analysis
APAC Customer Services Inc. - SWOT Analysis company profile is the essential source for top-level company data and information. The report examines the company s key business structure and operations, history and products, and provides summary analysis of its key revenue lines and strategy. .
APAC Customer Services is one of the leading providers of customer care service and solutions in the US. The company provides its services and solutions to healthcare, communications, business services, financial services, publishing, and travel and entertainment industries. The company primarily operates in the US. It is headquartered in Deerfield, Illinois and employs about 9,500 people. The company recorded revenues of $224.7 million during the fiscal year ended December 2007, an increase of 0.2% over 2006. The company s revenues increased marginally as its offshore revenue growth was offset by the decrease in the domestic business. The operating loss of the company was $9.2 million during fiscal year 2007, as compared to the operating loss of $7.2 million in the fiscal 2006.
The net profit was $5.1 million in fiscal year 2007, as compared to the net loss of $30.5 million in fiscal 2006..
Scope of the Report.
- Provides all the crucial company information required for business and competitor intelligence needs
- Contains a study of the major internal and external factors affecting the company in the form of a SWOT analysis as well as a breakdown and examination of leading product revenue streams
- Data is supplemented with details on the company s history, key executives, business description, locations and subsidiaries as well as a list of products and services and the latest available company statement.
Reasons to Purchase.
- Support sales activities by understanding your customers businesses better
- Qualify prospective partners and suppliers
- Keep fully up to date on your competitors business structure, strategy and prospects
- Obtain the most up to date company information available
http://www.companiesandmarkets.com/information.asp?id=R50WGTXCK46489
CONTACT: Mike King, Director, www.companiesandmarkets.com Tel: +44 (0)1933 674 780 Fax: +44 (0)1933 674 780 e-mail: info@companiesandmarkets.com WWW:http://www.companiesandmarkets.com
M2 Communications Ltd disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.
Tags: business business services communications e-mail entertainment financial services healthcare illinois products profit publishing revenue sales travel web
Companies: APAC Customer Services, Inc. (APAC)
APAC Customer Services, Inc. Awarded Contract to Provide Contact Center Services for StarHub -
DEERFIELD, IL, Jul 23, 2008 (MARKET WIRE via COMTEX) --
APAC Customer Services, Inc. (NASDAQ: APAC), a leading provider of quality customer care services and solutions, announced today that StarHub, Singapore's second largest info-communication company, has selected APAC to provide customer care and back office processing services.
As part of the agreement, APAC will provide StarHub with support to complement its existing Singapore operations. Services will include billing and technical support, in addition to provisioning for StarHub's wireless, cable online and cable TV services.
"As we looked to outsource our customer care services we searched for a company that not only provides the highest level of customer service, but one that also has a solid, proven track record in Asia Pacific. APAC rose to the top as our first choice as they have proven to be a quality-focused, driven organization," said Diana Lee, Head of Customer Service for StarHub.
"APAC is thrilled with the opportunity to partner with StarHub, an organization that truly understands the commitment to client satisfaction that APAC has built its foundation on," stated Michael P. Marrow, President and CEO for APAC. "Together, StarHub and APAC will continue to exceed the high level, quality experience their customers deserve."
About APAC Customer Services, Inc.
APAC Customer Services, Inc. (NASDAQ: APAC) is a leading provider of customer care services and solutions for market leaders in healthcare, financial services, business services, publishing, communications and travel and entertainment industries. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. For more information, call 1-800-OUTSOURCE. APAC's comprehensive web site is at http://www.apaccustomerservices.com.
Forward-Looking Statements
This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All forward-looking statements are inherently uncertain as they are based on various expectations and assumptions about future events, and they are subject to known and unknown risks and uncertainties and other factors that can cause actual events and results to differ materially from historical results and those projected. The company's Annual Report on Form 10-K for the year ended December 30, 2007 and its subsequent Quarterly Report on Form 10-Q for the quarter ended March 30, 2008 discuss some of these factors. These filings are available on a website maintained by the SEC at http://www.sec.gov. The company intends its forward-looking statements to speak only as of the date on which they were made. The company expressly undertakes no obligation to update or revise any forward-looking statements as a result of changed assumptions, new information, future events or otherwise.
G|APAC
APAC Customer Services Inc. Contact: Andrew Szafran Sr. Vice President & CFO 847-374-1949 Email Contact
SOURCE: APAC Customer Services
http://www2.marketwire.com/mw/emailprcntct?id=FD2E52C2643DF6C3
Tags: annual report asia billing business services ceo communications contract email entertainment financial services foundation healthcare market nasdaq online president publishing securities singapore track travel tv web wireless
Companies: APAC Customer Services, Inc. (APAC)
News from Zibb.com
- APAC Customer Services Inc. (APAC) Corporate Event Announcement Notice - Zibb.com
- APAC wins contract to provide customer care services - Zibb.com
- www.companiesandmarkets.com: APAC Customer Services Inc. - SWOT Analysis - Zibb.com
- APAC Customer Services, Inc. Awarded Contract to Provide Contact Center Services for StarHub -
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