Total : 399 View more »
“The car is the central place for so many things to come together,” says Steve West, senior director of emerging technology and media for Alcatel-Lucent. And Americans spend some 500 million hours per year in their cars, according to U.S. Dept. of Transportation.
http://www.multichannel.com/blog/BIT_RATE/24995-Here_Comes_the_Broadband_Enabled_Car.php?rssid=20079
A team of scientists and marine engineers have completed the construction and installation of the world’s largest and most advanced cabled ocean observatory off the west coast of Vancouver Island.
The US FAA is studying the possibility of deploying a nationwide network of GPS interference detectors that would be placed on cellular communications towers...
A group of companies led by Alcatel-Lucent demonstrate the power of next-generation wireless broadband technologies by rolling out a Prius with 4G connectivity
http://www.scientificamerican.com/article.cfm?id=4g-connected-car
Total : 340 View more »
Paris,, Nov 06, 2009 (M2 PRESSWIRE via COMTEX) --
Alcatel-Lucent (Euronext Paris and NYSE: ALU) announced today it had signed an agreement with the Belgian public export credit insurer (ONDD) to support the export business of Alcatel-Lucent worldwide.
Under this agreement ONDD will provide insurance for third party financing for the purchase of Alcatel-Lucent telecommunications equipment by service providers worldwide.
'This agreement demonstrates ONDD's commitment to supporting Alcatel-Lucent export transactions worldwide, in recognition and support of the critical role Alcatel-Lucent's Belgian operations play as a centre of expertise in R&D, export and project management for the company. This is an important milestone in our ongoing long lasting relationship with Alcatel-Lucent,' said Stefaan Van Boxstael, Deputy Head of Underwriting from ONDD. 'This agreement with ONDD allows Alcatel-Lucent to provide financing to its customers for contracts with sourcing on a global level involving technologies in the fields of optics, access, mobile, IP and applications and creates new ways for Alcatel-Lucent to meet customer requirements for worldwide sourcing.'
As a first result of this agreement, Societe Generale Corporate & Investment Banking has arranged an ONDD-backed loan facility in favour of Turk Telekom, to finance various contracts between Turk Telekom and Alcatel-Lucent for a global amount of EUR 46 million. In line with Organization of Economic Co-operation and Development (OECD) regulations, part of the local services was also integrated in this financing.
The loan facility could be extended to support additional new contracts between Turk Telekom and Alcatel-Lucent. The buyer's credit will be applied to the full foreign portion, on a global level, of contracts concluded between Alcatel-Lucent Teletas (Turkey) and Turk Telekom for technologies sourced from different Alcatel-Lucent entities around the world
'Our overall agreement with ONDD, as demonstrated by this first transaction with Turk Telekom, provides a powerful tool for Alcatel-Lucent to help its customers meet their financing needs,' said Paul Tufano Alcatel-Lucent's CFO.
'A number of other new opportunities have already been identified, and our agreement with ONDD will provide Alcatel-Lucent with further flexibility regarding its project financing needs around the world.'
About ONDD
ONDD, the Office National Du Ducroire | Nationale Delcrederedienst, is Belgium's public export credit insurer, specializing in commercial and political risk insurance, guaranteed by the state.
As an integral part of the economic and export-oriented policy on Belgium's international trade, ONDD primarily provides cover against credit and political risks to support Belgian exports and outward investments where private sector risk cover is unavailable, due to the risk profile of these activities.
Such covers have clear economic importance in Belgium, since exports of goods and services contribute more than 80% of GDP.
ONDD is allocated a 'AA+' rating by Standard & Poor's. For more information, please visit www.ondd.be .
About Societe Generale Corporate & Investment Banking
At the core of Societe Generale's universal banking business model, the Corporate & Investment Bank is a well-diversified and leading player with 12 000 professionals present in over 40 countries across Europe, the Americas and Asia-Pacific.
Standing by its clients across sectors, the Corporate & Investment Bank tailors solutions for them by capitalising on its worldwide expertise in investment banking,globalfinance, and global markets.
For Corporates, Financial Institutions and public sector: providing a global advisory approach (M&A, debt, equity transaction, capital structure, and asset & liability management), as well as quality capital raising solutions across the debt and equity spectrum, optimised financing and expert risk management responses notably in the realm of foreign exchange and rates derivatives.
For investors: offering reliable and sound investment opportunities and risk management solutions through its integrated global markets platform delivering seamless access to markets (equity, rates, credit, currencies, commodities and derivatives), as well as advice and solid financial engineering, quality of execution and forward-looking research across asset classes
SG CIB Global Finance division consolidates all capital raising across the debt to equity spectrum, structured financing and hedging solutions for issuers.
Where 110 experts in Export Finance deliver financing solutions, risk covers and advisory services related to import or export contracts of which underlying assets are capital goods, equipment and/or services.
Responsible for all ECA-backed business solutions for more than 40 years, our experts leverage their relationship with Export Credit Agencies and the emerging market to address client needs across the globe, capitalizing on the extensive Societe Generale network.
A leading position reconfirmed by its clients with the prestigious Award for Excellence from Trade Finance Magazine. In Export Finance, Societe Generale Corporate & Investment Banking was named 'Best Export Finance Arranger' for the eighth consecutive year, demonstrating how, with its strong global network and innovative approach, the bank continues to address the evolving needs of its clients and provides support to win business overseas.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris.
CONTACT: Press Office, Alcatel-Lucent e-mail: press@alcatel-lucent.com WWW: http://www.alcatel-lucent.com SG CIB Global Finance WWW: http://www.sgcib.com
((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.
Tags: asia bandwidth banking belgium business commercial commodity corporate debt e-mail engineering equity euro europe executive export finance foreign exchange france gdp import insurance International trade investment investment bank investment banking local magazine market networking nyse oecd optics paris policy politics rates regulations research science technology telecommunications trade finance turkey video web
Companies: Alcatel-Lucent (ALU)
Paris, Nov 06, 2009 (Hugin SAS via COMTEX) --
Alcatel-Lucent (Euronext Paris and NYSE: ALU) today highlighted its leading role in the development of the LTE Connected Car concept, an in-vehicle broadband connectivity showcase introduced by the ng Connect Program. The LTE Connected Car illustrates how 4G/Long Term Evolution (LTE) mobile broadband access technology is poised to bring a host of new applications and services to the automobile that are not possible today with current wireless technologies. As part of its collaboration with other ng Connect member companies, Alcatel-Lucent leveraged its unmatched expertise in the development of sophisticated mobile broadband, triple play and multimedia networks to create a powerful new category of mobile device.
Through the ng Connect Program, Alcatel-Lucent is leading the way in fostering innovation and the creation of new applications integrated with the end-to-end network. Alcatel-Lucent pre-integrates and tests this open ecosystem of applications and devices with our end-to-end LTE all-IP network. In essence, Alcatel-Lucent provides the "connected" in the LTE Connected Car concept vehicle.
Alcatel-Lucent, one of the early leaders in the emerging market for LTE mobile broadband networks, played a central role in the integration of this concept vehicle, a virtual "smartphone on wheels." For instance, Alcatel-Lucent combined an LTE broadband radio link - which brings cloud-based multimedia services into the car - with an in-vehicle WiFi environment to support easy integration with traditional home-based services. Alcatel-Lucent also helped manage the integration of the car's wireless networks with the on-board operating system provided by QNX Software Systems, a leading provider of embedded systems. Additionally, the company managed the end-to-end integration of the multimedia services - including mobile, multiplayer video gaming, video on demand and more - that are available in the vehicle. Combined, these capabilities enable this networked concept vehicle to offer a wide range of navigation, personal security, vehicle wellness, and "infotainment" services to drivers and passengers alike.
"The LTE Connected Car concept vehicle highlights just one of the exciting new ways that mobile service providers can potentially expand the range of connected experiences available to their subscribers," said Derek Kuhn, Vice President for Emerging Technology and Media with Alcatel-Lucent. "As we move into the 4G era, where very high-bandwidth, IP-based wireless connections will be widely available, service providers and their customers will be looking for interesting and creative ways to take advantage of the new capabilities these networks offer. Alcatel-Lucent has the vision of what is truly possible, and is dedicated to harnessing the strengths of the most creative companies in every industry to help make this vision a reality in the future."
The LTE Connected Car showcase was developed through collaboration between Alcatel-Lucent, Atlantic Records, QNX Software Systems, Toyota Motor Sales USA, Inc., chumby and Kabillion. These companies, each leading players in their respective industries, were brought together by Alcatel-Lucent, which has extensive experience developing the multi-faceted "ecosystems" needed to support sophisticated, multi-technology service offerings. The experience that Alcatel-Lucent gained through its pioneering role in the establishment of triple-play networks and services was applied directly to the challenge of developing the LTE Connected Car concept vehicle, which was envisioned and produced in just a few short months.
The LTE Connected Car concept highlights the kinds of profoundly enhanced end-user experiences that can someday be made possible through Alcatel-Lucent's application enablement vision, which involves combining the trusted capabilities of the service provider network with the open innovation of the Web. This combination of openness and service intelligence allows service providers to make information such as subscriber location, preferences and other relevant information available - in a safe and secure way that protects the privacy of individual subscribers - to application developers and content providers to foster the creation of new services. The LTE Connected Car project is a prime example of the potential for Application Enablement in action.
For more information on these features and an interactive demonstration of the LTE Connected Car experience visit: http://www.ngconnect.org/lteconnectedcar
For more information about Alcatel-Lucent's end-to-end LTE solution, please visit:
http://www.alcatel-lucent.com/lte
About The ng Connect Program
The ng Connect Program is a multi-industry collaboration among leading network, device, application and content suppliers to develop pre-integrated examples of applications and services for 3G and 4G/LTE networks.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com
Alcatel-Lucent Press Contacts
+----------------+-------------------------+----------------------------------+ | Peter Benedict| Tel: + 33 1 40 76 50 84| pbenedict@alcatel-lucent.com | +----------------+-------------------------+----------------------------------+ | Kurt Steinert | Tel: + 1 908-285-1641| kurt.steinert@alcatel-lucent.com| +----------------+-------------------------+----------------------------------+
Alcatel-Lucent Investor Relations
+----------------+----------------------------+---------------------------------+ | Rémi Thomas | Tel: + 33 (0)1 40 76 50 61| remi.thomas@alcatel-lucent.com | +----------------+----------------------------+---------------------------------+ | Don Sweeney | Tel: + 1 908 582 6153| dsweeney@alcatel-lucent.com| +----------------+----------------------------+---------------------------------+ | Tom Bevilacqua| Tel: + 1 908-582-7998| bevilacqua@alcatel-lucent.com | +----------------+----------------------------+---------------------------------+ | Tony Lucido | Tel: + 33 (0)1 40 76 49 80| alucido@alcatel-lucent.com| +----------------+----------------------------+---------------------------------+
Copyright Hugin
Information réglementée : Type : Nouvelle information Thème(s): Communiqués au titre de l'obligation d'information permanente - Autres communiqués
This announcement is originally distributed by Hugin. The issuer is solely responsible for the content of this announcement.
[CN#160017]
Tags: automotive bandwidth environment euro executive france local market media multimedia networking nyse operating system paris president radio sales science software technology video wireless
Companies: Alcatel-Lucent (ALU)
Nov 06, 2009 (Hugin SAS via COMTEX) --
Monthly information regarding the total number of voting rights
and the total number of shares of the Company
Article L. 233-8-II of the Commercial Code and article 223-16 of General Regulation of the AMF
Information related to October 2009
Date: October 30, 2009
Total number of shares: 2 318 060 215 shares
Total number of voting rights:
Total gross of voting rights: 2 352 010 114
Total net* of voting rights: 2 293 681 306
* Total net= total number of voting rights attached to shares - shares held by the issuer or its subsidiaries without voting rights
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com
+----------------+-----------------------------+------------------------------+ | Peter Benedict| Tel: + 33 (0)1 40 76 50 84 | pbenedict@alcatel-lucent.com| +----------------+-----------------------------+------------------------------+
+----------------+----------------------------+---------------------------------+ | Rémi Thomas | Tel: + 33 (0)1 40 76 50 61| remi.thomas@alcatel-lucent.com | +----------------+----------------------------+---------------------------------+ | Don Sweeney | Tel: + 1 908 582 6153| dsweeney@alcatel-lucent.com| +----------------+----------------------------+---------------------------------+ | Tom Bevilacqua| Tel: + 1 908-582-7998| bevilacqua@alcatel-lucent.com | +----------------+----------------------------+---------------------------------+ | Tony Lucido | Tel: + 33 (0)1 40 76 49 80| alucido@alcatel-lucent.com| +----------------+----------------------------+---------------------------------+
Copyright Hugin
Information réglementée : Type : Nouvelle information Thème(s): Communiqués au titre de l'obligation d'information permanente - Autres communiqués Information relative au nombre total de droits de vote et d'actions composant le capital
This announcement is originally distributed by Hugin. The issuer is solely responsible for the content of this announcement.
[CN#160141]
Tags: bandwidth euro executive france local networking nyse paris science technology video
Companies: Alcatel-Lucent (ALU)
Paris, Nov 06, 2009 (Hugin SAS via COMTEX) --
Alcatel-Lucent (Euronext Paris and NYSE: ALU) announced today it had signed an agreement with the Belgian public export credit insurer (ONDD) to support the export business of Alcatel-Lucent worldwide.
Under this agreement ONDD will provide insurance for third party financing for the purchase of Alcatel-Lucent telecommunications equipment by service providers worldwide.
"This agreement demonstrates ONDD's commitment to supporting Alcatel-Lucent export transactions worldwide, in recognition and support of the critical role Alcatel-Lucent's Belgian operations play as a centre of expertise in R&D, export and project management for the company. This is an important milestone in our ongoing long lasting relationship with Alcatel-Lucent," said Stefaan Van Boxstael, Deputy Head of Underwriting from ONDD. "This agreement with ONDD allows Alcatel-Lucent to provide financing to its customers for contracts with sourcing on a global level involving technologies in the fields of optics, access, mobile, IP and applications and creates new ways for Alcatel-Lucent to meet customer requirements for worldwide sourcing."
As a first result of this agreement, Société Générale Corporate & Investment Banking has arranged an ONDD-backed loan facility in favour of Turk Telekom, to finance various contracts between Turk Telekom and Alcatel-Lucent for a global amount of EUR 46 million. In line with Organization of Economic Co-operation and Development (OECD) regulations, part of the local services was also integrated in this financing.
The loan facility could be extended to support additional new contracts between Turk Telekom and Alcatel-Lucent. The buyer's credit will be applied to the full foreign portion, on a global level, of contracts concluded between Alcatel-Lucent Teletas (Turkey) and Turk Telekom for technologies sourced from different Alcatel-Lucent entities around the world.
"Our overall agreement with ONDD, as demonstrated by this first transaction with Turk Telekom, provides a powerful tool for Alcatel-Lucent to help its customers meet their financing needs," said Paul Tufano Alcatel-Lucent's CFO. "A number of other new opportunities have already been identified, and our agreement with ONDD will provide Alcatel-Lucent with further flexibility regarding its project financing needs around the world."
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com
+----------------+-----------------------------+------------------------------+ | Peter Benedict| Tel: + 33 (0)1 40 76 50 84 | pbenedict@alcatel-lucent.com| +----------------+-----------------------------+------------------------------+
+----------------+----------------------------+---------------------------------+ | Rémi Thomas | Tel: + 33 (0)1 40 76 50 61| remi.thomas@alcatel-lucent.com | +----------------+----------------------------+---------------------------------+ | Don Sweeney | Tel: + 1 908 582 6153| dsweeney@alcatel-lucent.com| +----------------+----------------------------+---------------------------------+ | Tom Bevilacqua| Tel: + 1 908-582-7998| bevilacqua@alcatel-lucent.com | +----------------+----------------------------+---------------------------------+ | Tony Lucido | Tel: + 33 (0)1 40 76 49 80| alucido@alcatel-lucent.com| +----------------+----------------------------+---------------------------------+
About ONDD
ONDD, the Office National Du Ducroire | Nationale Delcrederedienst, is Belgium's public export credit insurer, specializing in commercial and political risk insurance, guaranteed by the state.
As an integral part of the economic and export-oriented policy on Belgium's international trade, ONDD primarily provides cover against credit and political risks to support Belgian exports and outward investments where private sector risk cover is unavailable, due to the risk profile of these activities. Such covers have clear economic importance in Belgium, since exports of goods and services contribute more than 80% of GDP.
ONDD is allocated a 'AA+' rating by Standard & Poor's. For more information, please visit www.ondd.be.
About Société Générale Corporate & Investment Banking
At the core of Societe Generale's universal banking business model, the Corporate & Investment Bank is a well-diversified and leading player with 12 000 professionals present in over 40 countries across Europe, the Americas and Asia-Pacific.
Standing by its clients across sectors, the Corporate & Investment Bank tailors solutions for them by capitalising on its worldwide expertise in investment banking, global finance, and global markets.
For Corporates, Financial Institutions and public sector: providing a global advisory approach (M&A, debt, equity transaction, capital structure, and asset & liability management), as well as quality capital raising solutions across the debt and equity spectrum, optimized financing and expert risk management responses notably in the realm of foreign exchange and rates derivatives.
For investors: offering reliable and sound investment opportunities and risk management solutions through its integrated global markets platform delivering seamless access to markets (equity, rates, credit, currencies, commodities and derivatives), as well as advice and solid financial engineering, quality of execution and forward-looking research across asset classes
www.sgcib.com
SG CIB Global Finance division consolidates all capital raising across the debt to equity spectrum, structured financing and hedging solutions for issuers.
Where 110 experts in Export Finance deliver financing solutions, risk covers and advisory services related to import or export contracts of which underlying assets are capital goods, equipment and/or services.
Responsible for all ECA-backed business solutions for more than 40 years, our experts leverage their relationship with Export Credit Agencies and the emerging market to address client needs across the globe, capitalizing on the extensive Société Générale network.
Its leading position has been reconfirmed by its clients with the prestigious Award for Excellence from Trade Finance Magazine. In Export Finance, Société Générale Corporate & Investment Banking was named "Best Export Finance Arranger" for the eighth consecutive year, demonstrating how, with its strong global network and innovative approach, the bank continues to address the evolving needs of its clients and provides support to win business overseas.
Copyright Hugin
Information réglementée : Type : Nouvelle information Thème(s): Communiqués au titre de l'obligation d'information permanente - Autres communiqués
This announcement is originally distributed by Hugin. The issuer is solely responsible for the content of this announcement.
[CN#160126]
Tags: asia bandwidth banking belgium business commercial commodity corporate debt engineering equity euro europe executive export finance foreign exchange france gdp import insurance International trade investment investment bank investment banking local magazine market networking nyse oecd optics paris policy politics rates regulations research science technology telecommunications trade finance turkey video
Companies: Alcatel-Lucent (ALU)
Total : 10,022 View more »
GSM-Java is worlds biggest database of free Symbian, Java, Palm, BlackBerry and Windows Mobile games and applications.
Provac provides a full line of rebuilt vane, piston, turbo, cryo and blower pumps and systems. Brands include Alcatel, Busch, CTI, Ebara, Edwards, Leybold, Pfeiffer, Seiko Seiki, Stokes and Welch. Helium leak Detectors and Oil Filtration Systems are also offered.
...greenhouse-gas-emission reduction...under the Kyoto Protocol. The...regarding the energy consumption reduction...Convention on Climate Change (UNFCCC...avoided CO2 emissions. Send...175) Climate Change and CO2...REACH, WEEE, RoHS, CRC, MCERTS... http://www.processingtalk.com/news/axe/axe118.
http://www.zibb.com/paper/hot-topic/paper-industry-green-issues
This video presents an overview of Alcatel-Lucent's Triple Play Service Delivery Architecture. Learn how this is the blueprint architecture to accelerate IP network transformation for delivery of video, voice, data and entertainment services. Learn how this end-to-end
http://www.bitpipe.com/detail/RES/1244578400_494.html?asrc=RSS_BP_KABPMANAGEIT
Total : 78,200,000 View more »
Alcatel-Lucent is a global telecommunications corporation, headquartered in Paris, France. It provides telecommunications solutions to service providers, enterprises and ...
Information about Alcatel SA ... RSS feeds allow Web site content to be gathered via feed reader software.
http://www.chicagotribune.com/topic/economy-business-finance/alcatel-sa-ORCRP000466.topic
Alcatel Sa News. Find breaking news, commentary, and archival information about Alcatel Sa from the Los Angeles Times.
Job details for a Optimisation Engineer - Ericsson 2G - Alcatel 3G - Hayes job in Hayes, Middlesex listed at Totaljobs.com - 45765754
Rob Campbell is a New Product Deployment Program Manager, Switching Products, for Alcatel, a global leader in next generation networks that deliver integrated end-to-end voice and data networking solutions to established and new carriers, as well as enterprises and consumers worldwide.
http://www.military.com/Careers/Content1?file=trans_rob_campbell.htm&area=Content
Job details for a Field Engineers - Ericsson - Alcatel Lucent - 2G - 3G - Newbury job in Birmingham, West Midlands (County) listed at Totaljobs.com - 45645209
Job details for a Field Engineers - Ericsson - Alcatel Lucent - 3G - 2G - Sussex job in Birmingham, West Midlands (County) listed at Totaljobs.com - 45645208
The 19th Alcatel-Lucent Enterprise Forum is the place to be connected to the enterprise communications business. This event has developed into a major meeting point for worldwide enterprise customers, service providers, distributors and application developers.
http://www.radvision.com/Corporate/Events/alcatel_lucent2009.htm
Learn how key supply chain initiatives allowed Qualcomm to increase shipments more than fivefold while managing a greater than 50% increase in mix complexity. Presenters: Mark Utter, senior director, supply management, Qualcomm QCT [bio] Clarence Chen, principal, PRTM [bio]
Web. Telephone. SMS. Chat. Email. Self-service. Call-Back. Store visit. These are the components that collectively form your relationship with your customers. The problem is these components are not together. For most companies, they exist as individual events. You need someone to help connect them.
Invited Keynote: Providing Unlimited Wireless Capacity, Bob Brodersen, Berkeley Wireless Research Center, Adaptrum, Inc. and SiBEAM, Inc.
http://research.microsoft.com/conferences/cognetsummit/technical_program.aspx