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Verint Audiolog Is Now Compliant with Avaya VoIP, Contact Center Solutions

voip-phone-systems.tmcnet.com | 8 hours 25 minutes ago

Verint's Audiolog is an interactive call recording and quality assurance solution designed for public safety and SMB contact centers. It can capture interactions and data from PBX, ACD, predictive dialer, and CTI systems. The solution facilitates in enhancing the performance of emergency response

http://voip-phone-systems.tmcnet.com/topics/voip-phone-systems/articles/46779-verint-audiolog-now-compliant-with-avaya-voip-contact.htm

Our Linux Dream 2008

www.linuxtoday.com | 9 hours 48 minutes ago

LinuxLoop: "The question is: what do you want to happen in this upcoming year? Last year I asked for readers Linux dreams, and received a great response, so this year I am doing it again."

http://www.linuxtoday.com/news_story.php3?ltsn=2008-12-04-030-35-OP-CY

Administering MySQL Databases on the Web Using PHP

www.webreference.com | 18 hours 31 minutes ago

This tutorial explains how to access a database from the Web using PHP. You will learn how to read from and write to the database and how to filter potentially troublesome input data.

http://www.webreference.com/programming/mySQL_and_php2/

Web Sites

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Buy Phone Systems, a division of Carousel Industries - 2005 Avaya business partner of the year, to

Purchase and Take Delivery of any new Avaya IP Office System between now and September 30th, 2008 and receive 40% off of Avaya’s list price. This is 100% New, Authorized and Certified Equipment purchased from Avaya’s # 1 Business Partner in the U.S. Buyphonesystems.

http://www.buyphonesystems.com/

White Papers - Motorola USA

www.motorola.com

Read what our experts are saying about the latest business and technology issues relevant to the Motorola line. You’ll gain new insights into topics you need to understand to operate your business more effectively.

http://www.motorola.com/Business/US-EN/Document+Library/White+Papers?vgnextrefresh=1&pager.offset=210

Mobility, Contact Center, and Enterprise Solutions Work Hand-in-Hand to Ensure Top-Notch Customer Service and Internal Communications at Astoria Federal Savings and Loan

whitepapers.techrepublic.com.com

Putting people first is a serious commitment at Astoria Federal Savings and Loan Association, the largest thrift depository headquartered in New York. With an Avaya enterprise telecommunications solution and an Avaya contact center solution already in place, the management team wanted to add

http://whitepapers.techrepublic.com.com/abstract.aspx?docid=393115

 

SRI LANKAN TELCO LANKA BELL LINKS WITH AVAYA - Zibb.com

Sri Lanka telco Lanka Bell, has tied up with Avaya (BSE:500463), a communications systems and applications provider to market, install and maintain their products in the country, the company said.

Avaya will work through Bell Solutions, Lanka Bell's division that provides customized telecom and information technology services to corporates, including data centres and building infrastructure for call centres.

"As leading telecommunications and integrated enterprise solutions providers Lanka Bell and Bell Solutions possess all the synergies and technical expertise to promote Avaya's systems," Lanka Bell managing director Prasad Samarasinghe said.

"This collaboration complements and further strengthens our business focus."

Lanka Bell's head of enterprise and international business, Mansoor Rishad, sid that many large businesses in Sri Lanka, including international banks, hotels and conglomerates were already using Avaya's enterprise communications systems.

"This agreement with Bell Solutions will help extend the availability and benefits Avaya brings to Sri Lankan businesses and their employees, including increasing efficiency and cost savings," Eugene Chng, from Avaya's Asean regional section said.

(LBO)

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Tags: business   communications   information technology   market   products   sri lanka   telco   telecom   telecommunications  

Companies: Avaya, Inc. (AV)

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Verint Systems' Audiolog Solution Receives Avaya DevConnect Compliant Award - Zibb.com

Verint(R) Systems Inc. today announced that its Audiolog(TM) call recording and quality assurance solution for public safety organizations and small- to medium-sized business (SMB) contact centers has received a new compliant rating with key Internet protocol (IP) telephony and contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.

Audiolog is a powerful call recording and quality assurance solution designed to help enhance the performance of emergency response and public safety answering points (PSAPs), as well as the contact center operations of SMBs. Leveraging the solution, government public safety agencies and businesses can comply with regulatory recording and quality improvement initiatives by reliably and cost-effectively capturing citizen and customer telephone interactions. The Verint solution assists PSAPs and businesses in achieving accuracy and completeness of records, immediacy of incident data, a reduction in liability, and improved quality and employee retention, all while maximizing available resources.

The Audiolog call recording and quality assurance solution has successfully completed compliance testing by Avaya for compatibility with Avaya Communication Manager 5.0.

"We're pleased with our successful Audiolog interoperability testing status," comments John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions. "For our public safety and contact center customers and partners, this translates into greater value and support of future innovations established on open, standards-based platforms and new technologies that will fully maximize their communications infrastructure."

Verint Systems, along with its Verint(R) Witness Actionable Solutions(TM) business line, is a member of the Avaya DevConnect Program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a platinum member of the program, the company is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, NJ. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so helps ensure businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.

"By offering compliance testing to the many innovative companies like Verint Systems, who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," says Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available - getting more out of their multivendor network and delivering new value to their bottom line."

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Verint Systems Inc.

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.

SOURCE: Verint Systems Inc.

Verint Systems Inc. 
Media Inquiries 
Candace Flynn, 770-754-1878 
candace.flynn@verint.com 
or 
Avaya 
Media Inquiries 
Lynn Newman, 908-953-8692 
lynnnewman@avaya.com 
or 
Verint Systems Inc. 
Investor Relations 
Alan Roden, 631-962-9304 
alan.roden@verint.com

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Tags: business   communications   emergency   government   internet   investment   law   market   new_york   new jersey   platinum   president   products   sec-8k   securities   software   standards   technology   telephony   web  

Companies: Avaya, Inc. (AV), Verint Systems, Inc. (VRNT)

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Avaya Leads Worldwide Unified Communications Market in Key Industry Report - Zibb.com

Avaya Inc., a global provider of business communications applications, systems and services, leads the worldwide unified communications (UC) market in revenues, according to a new Dell'Oro Group Enterprise Telephony Report.

This is the first time the Dell'Oro Group -- a research firm that provides market information about the networking and telecommunications industries -- included unified communications research in its quarterly report on the enterprise telephony market and its vendors. According to the report, Avaya led in unified communications revenues in the third quarter of 2008 with 22 percent of the global market share, more than 3 points ahead of its nearest competitor. The total market in revenues for UC in the third quarter was $3.1 billion, according to Dell'Oro Group.

Unified Communications is defined by Dell'Oro Group as the integration of voice with other modes of real-time communications, including instant messaging, video and multi-party collaboration, as well as e-mail and messaging. UC market share is measured by Dell'Oro Group as an overlay to its enterprise telephony report in order to assess the market from a real-time collaboration perspective. Other vendors tracked in Dell'Oro Group's UC research included Cisco, Nortel, Alcatel-Lucent, Siemens and Microsoft.

"It is reasonable to believe that unified communications will be the next disruptive technology," said Alan Weckel, director, Dell'Oro Group. "UC is bringing functions that have historically been confined to core PBX hardware into software applications. The companies that can lead in this transition -- and deliver the responsive, real-time communications features that companies want -- are best positioned to compete in the new era of business communications."

Dell'Oro Group's report also measured third quarter 2008 results for the worldwide Total PBX market, a category that includes Internet protocol (IP) telephony, traditional TDM technology and hybrid telephony combining both IP and TDM technologies. Their report concluded that Avaya led the Total PBX market in revenues with 20 percent market share, 6 points ahead of its nearest competitor. This marks the fifteenth consecutive quarter that Avaya has led in the overall enterprise telephony market, based on Dell'Oro Group's reports.

Avaya's enterprise telephony and unified communications solutions are powered by Avaya Communication Manager, a business communications software platform that helps organizations easily evolve their infrastructure to help enhance business user productivity and customer service experiences. The company's unified communications includes solutions for messaging, conferencing and collaboration and the Avaya one-X(R) portfolio of desktop and mobility tools for unified access to enterprise communications over any endpoint.

For more information on the Dell'Oro Group Enterprise Telephony Report, please visit www.DellOro.com.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

About Dell'Oro Group

As the trusted source for market information about the networking and telecommunications industries, Dell'Oro Group provides in-depth, objective research and analysis that enables component manufacturers, equipment vendors, and investment firms to make fact-based, strategic decisions. For more information, contact Dell'Oro Group at +1.650.622.9400 or visit www.DellOro.com.

Media Relations
Jonathan Varman
908 953 6432
jvarman@avaya.com


SOURCE: Avaya Inc.

mailto:jvarman@avaya.com

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Tags: art   business   communications   e-mail   hardware   internet   investment   market   market share   media   productivity   research   software   technology   telecommunications   telephony   video  

Companies: Avaya, Inc. (AV)

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Avaya Unified Communications Garner Multiple Awards - Zibb.com

At a recent industry event, two independent research firms recognized Avaya Unified Communications solutions for providing top-line qualities sought by enterprise customers. Miercom, a leading, independent testing company, and Nemertes Research, a research advisory firm specializing in understanding the business value of emerging technologies, named Avaya Enterprise Unified Communications as the best solution for reliability, security and survivability, and for delivering solutions that fit the particular needs of specific industries, respectively. The awards were recently presented at VoiceCon San Francisco 2008.

The Miercom "Rated Best" award comes following extensive, benchmark testing of Avaya Communication Manager software, servers, gateways and Avaya one-X clients and endpoints against competitive offers. Focusing on the resiliency, reliability and security of a typical Avaya installation, Miercom found that it "proved highly-immune against purposeful network and power outages as well as a battery of attempted security breaches."

In presenting the award, Robert Smithers, CEO of Miercom, said: "The Avaya solution rated Best Survivability for Large Enterprise UC Solution. We were impressed by the high level of reliability offered by Avaya Communication Manager running on the S8730 server, with its co-resident SIP Enablement Services (SES) that improve remote survivability. In spite of all attempts to interfere with the solution's functionality by disconnecting power, disabling drives and severing network links, it effortlessly bounced right back just as designed. The SIP functionality remains intact even when the main communications server is removed."

In addition, Nemertes Research provided Avaya Unified Communications with a PilotHouse award for Best Overall Vertical Solutions. The award is based on a survey of more than 500 IT decision-makers using Unified Communications who rated vendors in a variety of areas, including product features, vision, customer service, value, etc. Avaya earned the highest overall score among customers in eight vertical markets.

According to the report, Avaya's industry-based solutions have created a solid customer experience through a focus on pulling together the right partners, products and services to create solutions designed for their needs.

Across the board, Avaya received some of its highest scores in technology and solution experience, according to the report. The technology rating evaluates the sophistication of the underlying technology and operating systems and includes underlying software, platforms, intelligence and standards compliance. Solution experience is the vendor's ability to understand business requirements and craft solutions that meet customer needs.

"IT practitioners say Avaya does a good job pulling together IT components, creating solutions that help them resolve business problems specific to their vertical industries," says Robin Gareiss, executive vice president of Nemertes Research. "Among several rating categories, Avaya's customers gave the highest marks in technology, value, and solution experience."

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

Contact:
Deb Kline
908-953-6179
klined@avaya.com


SOURCE: Avaya Inc.

mailto:klined@avaya.com

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Tags: art   business   ceo   communications   executive   president   products   research   security   software   standards   technology  

Companies: Avaya, Inc. (AV)

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