AltiGen(R) Communications, Inc. (NASDAQ: ATGN), a leading provider
of 100 percent Microsoft-based VoIP business phone systems and call
center solutions, announced today that General Motors de Mexico has
implemented an AltiGen Call Center solution in Toluca, Mexico. The
GM call center provides product and technical support to thousands of
individuals representing and servicing GM brands across Mexico. The
new center was dedicated this summer in a public ceremony attended by
Mexico Governor Enrique Pena Nieto.
"The service we provide after a sale is as important as the sale
itself," said GM Call Center Supervisor Magdalena Rebollar Romo. "In
this dynamic and challenging market, it is important that we utilize
technology that can scale and adapt. The flexibility of AltiGen's
software-based solution will ensure we are prepared to surpass the
expectations of our clients. Superior service is crucial in
maintaining the leadership position General Motors has built in
Mexico over the past 74 years."
"General Motors was a perfect candidate for AltiGen's software-based
call center," said AltiGen's Latin America Sales Manager Michael
Curry. "By deploying a solution that can be managed in-house and
easily scale, GM was able to cost-effectively improve its operations
and ability to service customers. AltiGen's Microsoft-based
technology will also allow GM to integrate the call center with a
planned Microsoft Exchange 2007 upgrade and take advantage of
Microsoft's new unified communications functionality."
The solution was implemented by iFone, AltiGen's call center partner
in Mexico since 2003. "We support over 80 call centers and thousands
of agents using AltiGen," said iFone Managing Director Antonio
Trevino. "In our discussions with General Motors, we were tasked with
creating an end-to-end solution that would improve their capabilities
while cutting costs. Since opening this summer, the call center has
expanded from 70 to nearly 100 agents. As the economy improves, we
expect to continue to cost-effectively add additional agents and
supervisors. As a solution provider, it is rewarding to help
companies move forward despite a tough economy."
General Motors based its selection of AltiGen on the following key
areas:
-- AltiGen's integrated application suite provides robust functionality
-- The software based solution can be easily managed in house
-- The product cost effectively scales on a per agent basis
-- AltiGen integrates with Microsoft Exchange 2007 and Microsoft Office
Communications Server 2007
-- Product flexibility allows the call center to adapt real time to
changing requirements
"Our call center is the centerpiece of our client support," said
Romo. "We look forward to exploring more of AltiGen's capabilities
and translating that to the benefit of our clients and distributors."
About AltiGen Communications
AltiGen Communications, Inc. (NASDAQ: ATGN) is a leading provider of
100 percent Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around
the world, AltiGen solutions are designed for high reliability, ease
of use, seamless integration to Microsoft infrastructure
technologies, and are built on a scalable, open standards platform.
AltiGen's worldwide headquarters is in Silicon Valley, California,
with international operations based in Shanghai, China. Local sales,
service and support are provided by AltiGen's worldwide network of
over 300 certified partners. For more information, call 1-888-ALTIGEN
or visit the web site at www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the
meaning of Section 21E of the Securities Exchange Act of 1934,
including, without limitation, statements regarding the continued
market acceptance of our Voice over IP telephone systems and our Call
Center solutions, AltiGen's ability to work effectively with
Microsoft Exchange 2007 and Microsoft Office Communications server
2007, and be able to cost effectively scale on a per agent basis.
These statements reflect management's current expectation. However,
actual results could differ materially as a result of unknown risks
and uncertainties, including but not limited to, risks related to
AltiGen's limited operating history. For a more detailed description
of these and other risks and uncertainties affecting AltiGen's
performance, please refer to AltiGen's Annual Report on Form 10-K for
the fiscal year ended September 30, 2008 and all subsequent current
reports on Form 8-K and quarterly reports on Form 10-Q. All
forward-looking statements in this press release are based on
information available to AltiGen as of the date hereof and AltiGen
assumes no obligation to update these forward-looking statements.
SOURCE: AltiGen Communications