Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. According to Scott Walker, ethosIQ CEO, "ethosIQ's alignment with Genesys provides us with unlimited market opportunity. ethosIQ's contact center optimization tools are tailor made for the Genesys environment, and will enable our customers to utilize their Genesys infrastructure to its fullest potential." ethosIQ tools that are interoperable in the Genesys environment include Call Path Analytics and ethosLabs Simulator.

Call Path Analytics is the ability to capture contact center source data from Genesys T-Server and apply patented mathematical algorithms to interpret call flows, trigger points within a call flow, and patterns or anomalies. This type of data analysis will uncover issues or problems with the call path that cannot typically be discovered using traditional Business Intelligence (BI) methodologies.

ethosLabs Simulator, scheduled for general availability in1Q 2010, provides the ability to reproduce current conditions within the Genesys environment in order to simulate call paths, as well as experiment with changes to the call path. In a lab environment, a baseline is initially developed, and then specific changes are made to the routing strategy. These changes are tested in real time, and the outcome is analyzed. The ethosLabs Simulator will be an important analytics tool to be used in conjunction with agent optimization and routing optimization services.

ethosIQ's team of call center veterans brings years of experience and deep domain knowledge to Genesys customers who wish to fully leverage their existing investment. Adds Walker, "ethosIQ can be the catalyst for driving value and ROI within the Genesys environment."

About Genesys Telecommunications Laboratories, Inc. Genesys is the leading provider of software to manage customer interactions over the phone, Web and mobile devices. The Genesys software suite connects customers with the right resources - self-service, assisted-service and proactive outreach - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to dynamically engage with their customers. As a result, Genesys stops customer frustration, drives efficiency and accelerates business innovation. For more information, go to www.genesyslab.com.

About Alcatel-Lucent Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com.

About ethosIQ, LLC ethosIQ is a business solutions provider that assists customers in navigating the complexity of large scale contact centers. ethosIQ contact center optimization services managed services, and enhanced reporting tools provide customers the ability to maximize the ROI of their existing communications platforms. To learn more about ethosIQ, please visit http://www.ethosIQ.com, or call 1.888.ethosIQ.

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NAVTEQ map data will enable Genesys to build on their current land base offering of photogrammetry, parcel mapping, GIS and utility system integrations to Electric IOUs, COOPs and Munis. Genesys has built land base solutions for cities, counties, utilities for over twelve years. With NAVTEQ map data, Genesys brings a broad spectrum of solutions to its customers through delivery of the freshest, highest quality map data that is crucial for reliable applications. NAVTEQ maps are used extensively to support GIS Enterprise Solutions and are becoming a common denominator across many geospatial applications.

"Genesys and NAVTEQ have worked together for several years and have maintained a strong global relationship," said Yancey Molner, VP of Sales, Genesys North America. "We are proud of the strategic decision to become a reseller of NAVTEQ, which will strengthen our vertical market offerings and efforts to complete end-to-end maintenance solutions for geospatial intelligence."

"We are pleased to have Genesys as our new reseller in North America," stated Roy Kolstad, Vice President and General Manager - Enterprise, NAVTEQ. "As the leading global provider of map content solutions for Enterprise applications, NAVTEQ is committed to working with Genesys to optimize their ability to address the increasingly sophisticated needs of the energy and utilities industry."

About Genesys International

Genesys International is a ISO 9001:2000 / ISO 27001 registered multi-national corporation with offices in Europe, United States of America and India. It provides world-class Geospatial, Photogrammetry, Engineering and Application Development Solutions to the Utility, Telecom, Energy and Government sectors.

Genesys was incorporated in 1995, co-Headquartered in New York & Mumbai and publicly traded on the Indian Stock Exchange.

For more information visit: http://www.igenesys.com

About NAVTEQ

NAVTEQ is the leading global provider of digital map, traffic and location data that enables navigation and location-based platforms around the world. NAVTEQ supplies comprehensive digital map information to power automotive navigation systems, portable and wireless devices, Internet-based mapping applications and government and business solutions. The Chicago-based company was founded in 1985 and has approximately 4,400 employees located in 192 offices and in 43 countries.

NAVTEQ is a trademark in the U.S. and other countries. All rights reserved.

(Logo: http://www.newscom.com/cgi-bin/prnh/20060313/NAVTEQLOGO)

SOURCE NAVTEQ

http://www.navteq.com

GENESYS WEALTH ADVISERS LIMITED
ZEST WEALTH ADVISERS PTY LTD
FARROW HUGHES MULCAHY PTY LTD

Agilent's Genesys software is an affordable, high-performance RF and microwave tool specifically created for the RF and microwave circuit board and subsystem designer. Its Momentum GX is a 3D-planar EM simulator that is fully integrated with Genesys.

Using these solutions, Sennheiser developed tunable high-order filters whose pass bands are synchronized over a wide tuning range (as defined by the first mixer), without using an input low noise amplifier. EM circuit co-simulation dramatically reduced the filters' development time by allowing the EM interaction of the filter layout to be analyzed with the lumped circuit elements using Momentum GX integrated with Genesys' linear and nonlinear simulators. Genesys' accurate, scalable component library from Modelithics, enabled circuit optimization during co-simulation to meet exacting performance goals.

The Genesys software also enabled Sennheiser to realize a high-end audio receiver series with excellent uniform sensitivity over a wide tuning range and the superlative adjacent channel interference rejection needed for multichannel systems. Using Genesys, Sennheiser was able to:

-- define and synthesize the high-order filter structure with layout implementation;

-- import the actual RF filter layout and simulate with 3D planar EM simulation, via Momentum GX, to account for all layout interactions;

-- perform EM-circuit co-simulation with circuit optimization for exact performance goals; and

-- measure and verify the circuit against simulated design goals.

"The capabilities of Agilent's Genesys and integrated Momentum GX solutions enabled us to effectively address our toughest design challenges and meet our specs more efficiently -- all within half our typical development time," said Carsten Bischoff, RF design engineer at Sennheiser R&D in Wennebostel, Germany. "Having the ability to develop more advanced and novel products, in less time, provides us a key competitive advantage and is crucial to ensuring we meet the needs of our customers."

"The highly integrated design flow enabled by Genesys significantly reduces design iterations while minimizing development cost -- key benefits for any RF and microwave designer today," said Gilbert Berger, sales executive at Agilent's EEsof EDA division in Germany. "We are pleased to provide these benefits to Sennheiser and to play such a critical role in the launch of its third-generation series multichannel audio receivers."

For information about the Genesys RF and microwave design software, go to www.agilent.com/find/eesof-genesys. Photos of the Genesys software and Sennheiser audio receivers are available at www.agilent.com/find/Genesys_AudioReceiver_images.

About Agilent EEsof EDA Software

Agilent EEsof EDA is the technology leader and industry's leading supplier of Electronic Design Automation (EDA) software for microwave, RF, high-frequency, high-speed, RF system, electronic system level (ESL), circuit, 3-D electromagnetic, physical design and device-modeling applications. Agilent EEsof EDA offers personal, value-priced products as well as enterprise-level solutions that save money, improve design flows and simplify EDA vendor relationships. Agilent EEsof EDA software is compatible with and is used to design the company's test and measurement equipment. Additional information about all Agilent EDA software offerings is available at www.agilent.com/find/eesof.

About Agilent Technologies

Agilent Technologies Inc. (NYSE: A) is the world's premier measurement company and a technology leader in communications, electronics, life sciences and chemical analysis. The company's 18,000 employees serve customers in more than 110 countries. Agilent had net revenues of $5.8 billion in fiscal 2008. Information about Agilent is available on the Web at www.agilent.com.

NOTE TO EDITORS: Further technology, corporate citizenship and executive news is available on the Agilent news site at www.agilent.com/go/news.

SOURCE: Agilent Technologies Inc.

Agilent Technologies Inc. 
Janet Smith, +1 970-679-5397 (Americas) 
janet_smith@agilent.com 
Sarah Calnan, +44 (118) 927 5101 (Europe) 
sarah_calnan@agilent.com 
Iris Ng, +852 31977979 (Asia) 
iris-hw_ng@agilent.com