Vodafone Turkey Gets 'Best Call Center Technology Solution' Award - Zibb.com

Nov 21, 2009 (Close-Up Media via COMTEX) --

Vodafone Turkey said that it has received "The Best Call Center Technology Solution" award for its new Voice Signature Service, powered by PerSay VocalPassword.

PerSay VocalPassword is a biometric speaker verification system that verifies a speaker during an interaction with an IVR or a voice application. The system at Vodafone was successfully integrated with Avaya Voice Portal Platform, enabling secure self service applications such as GSM PUK (Personal Unlocking Key) reset and access to Vodafone Call Centers, the Company noted in a release.

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Tags: ceo   health   products   technology   telephony   turkey   web  

Companies: Avaya, Inc. (AV), Vodafone Group Plc (VOD)

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'Orange does not expect concessions for T-Mobile deal' - Zibb.com

Nov 20, 2009 (DMEUROPE via COMTEX) --

The UK merger between Orange and T-Mobile will not require any regulatory concessions to gain approval, reports Total Telecom citing comments by Olaf Swantee, Orange global mobile head, at the FT World Telecoms Conference in London. Swantee said he did not believe that concessions would be necessary and dismissed a suggestion that the merged group would be forced to give up some of its spectrum. Swantee stressed that Orange and T-Mobile hold 1,800 MHz spectrum, with rivals O2 and Vodafone holding 900 MHz spectrum in the UK. He insisted that the merged group will still need to invest more to match the superior indoor coverage provided by 900 MHz spectrum, and that the merger was good for the market, consumers and the entire mobile sector. Rival Vodafone appears to support the merger. Michel Combes, CEO for Europe region for Vodafone Group, said that competition in the UK mobile market would remain extremely intense if the merger proceeds. He said that Vodafone supported consolidation in some markets, but declined to comment on whether regulators would impose conditions on the merger.

Distributed for DMeurope.com via M2 Communications (www.m2.com)

Tags: ceo   conference   europe   london   merger   telecom  

Companies: Vodafone Group Plc (VOD)

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'Vodafone Spain appoints Rivas as marketing director' - Zibb.com

Nov 20, 2009 (DMEUROPE via COMTEX) --

Vodafone Spain has appointed Cristina Rivas Saiz as marketing director for its enterprise business unit in Spain. She previously held executive positions at telecoms companies Airtel Mobile or Airtouch International. Most recently, Rivas was head of the indirect channel of Vodafone Spin's business customers unit.

Distributed for DMeurope.com via M2 Communications (www.m2.com)

Tags: business   executive   marketing   spain  

Companies: Vodafone Group Plc (VOD)

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'Vodafone Netherlands solves network failure' - Zibb.com

Nov 20, 2009 (DMEUROPE via COMTEX) --

The network of Vodafone Netherlands is again fully operational. Although the network failure was resolved on Wednesday, it took until Thursday evening for Vodafone's 5 million subscribers to be able to normally call and send SMSs, due to the traffic pile-up of calls and SMSs that had to be worked through. The network failure began at one of Vodafone's four traffic gates in the Netherlands. The hubs ensure the connection for phone calls, SMSs and other data connections. The hub failure had effects on other parts of the network. The exact reason for the failure is still being investigated by Vodafone technical specialists. Vodafone earlier experienced large scale network problems in September and October, both times with its data network. The third failure in less than two months affected both the GSM and UMTS network.

Distributed for DMeurope.com via M2 Communications (www.m2.com)

Tags: netherlands   traffic  

Companies: Vodafone Group Plc (VOD)

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