Gartner Announces Customer Relationship Management Summit 2008

Media Alert:

What: Gartner CRM Summit 2008

When: September 8-10, 2008

Where: Gaylord National Resort & Convention Center, Washington D.C.

For complete event details, please visit the Gartner CRM Summit Web site at www.gartner.com/us/crm.

Details: The Gartner CRM Summit focuses on how technology enables the marketing, sales, and customer service functions to add further value to the customer experience and deliver even higher levels of customer satisfaction while increasing sales & saving money.

Gartner's dedicated team of CRM experts, along with industry gurus, frontline executives, and world-class technology providers, will deliver unparalleled breadth and depth of coverage across the necessary IT capabilities such as data integration and analysis, systems architecture and business process alignment, and vendor selection and negotiation strategies.

Keynotes & Guest Speakers:
 *Chip Conley, Founder, President and CEO, Joie de Vivre Hospitality:
  Peak - How Great Companies Get Their Mojo from Maslow

 *Dan Gilbert, Harvard College Professor of Psychology at Harvard
  University: Stumbling on Happiness

 *Ed Thompson, VP Distinguished Analyst, Gartner: Improving the
  Customer Experience

 *2008 Customer Awards & Users Choice Award Finalists Presentations

Co-located with the CRM Summit is the Gartner Business Process Management (BPM) Summit taking place September 10-12. The Summit offers the latest insight on creating and sustaining an agile process-powered organization and explains how to align business strategy and IT to maximize operational agility, providing new opportunities to expand revenues and productivity.

Keynotes include:
 *David Osborne, Author & Senior Partner, The Public Strategies Group:
  Beyond Bureaucracy: Transforming Government in an Era of Permanent
  Fiscal Crisis

 *Dan Roam, Author & Founder, Digital Roam Inc: The Back of the
  Napkin: Solving BPM problems with Pictures

 *Sara Roberts, CEO and President, Roberts Golden Consulting:
  Organizational Change Management 2.0: Transforming Your Organization
  for Innovation

 *Janelle B. Hill, Research VP, Gartner & Michele Cantara, Research
  VP, Gartner: BPM: Transforming Your Business

 *Yvonne Genovese, VP Distinguished Analyst, Gartner: User Interaction
  and Empowerment Disrupts Business Application Transformation

 *Daryl C. Plummer, Managing VP & Gartner Fellow, Gartner: BPM and
  SOA: When Grand Plans Collide, Chaos Ensues

For complete event details and special "combo" pricing, please visit the Gartner BPM Summit Web site at http://www.gartner.com/us/bpm-fall.

Nearly 35 companies will be sponsors exhibiting at the Summits. A listing of Summit sponsors is available at www.gartner.com/us/crm or www.gartner.com/us/bpm-fall.

Additional companies interested in participating as a Conference Sponsor should contact Michael McGrath (A-K) at 203-316-1729 or michael.mcgrath@gartner.com or Myron Dobel (L-Z) at 203-316-6043 or myron.dobel@gartner.com.

Members of the media can register to attend either or both events by contacting christy.pettey@gartner.com.

About Gartner

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the indispensable partner to 60,000 clients in 10,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 75 countries. For more information, visit www.gartner.com.

SOURCE: Gartner, Inc.

Gartner, Inc.
Christy Pettey, 408-468-8312

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