PM Telco Earns Avaya Certification

PM Telco announced that it has achieved Services Delivery Specialist (SDS) Implementation Professional certification from Avaya, a provider of business communications systems, software, and services.

The certification means that PM Telco has demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation, support, and integration services to Avaya customers.

The Avaya SDS program has four specific categories: Implementation Specialist for authorized Avaya channel partners; Implementation Professional for services-only channel partners; Support Specialist; and Integration Expert for Platinum, Gold, and Silver-certified Avaya channel partners. Participating channel partners have access to Avaya Global Services methodologies and tools to deliver a quality service experience to customers.

PM Telco has been in the telecommunications marketplace since 2001 providing professional implementation and services support to Avaya business partners and clients. The company focuses on implementing Avaya solutions for clients and not on selling hardware, software, or maintenance. PM Telco's services cover all aspects of the implementation process, including program and project management, network integrations, technical support, and training.

"Business partners like PM Telco enable customers to be fully confident that they will receive the highest level of service for the care of their communications systems," said Carol Giles Neslund, vice president, North America Channel Sales, Avaya. "To achieve the SDS designation, PM Telco exhibited a standing record of success in serving customers, which they have taken to the next level through additional training and access to Avaya Global Services tools and methodologies. It gives us great pleasure to see PM Telco carry the Avaya SDS designation and to know they are serving our customers."

"We are very proud to achieve this new level of professional recognition from Avaya," said John Shupe, president, PM Telco. "We believe our value proposition of providing independent support to our clients without bias resonates strongly today, especially given the current economic situation. Our record, free of a single case of channel conflict or competition with clients, reflects PM Telco's singular focus on client success."

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