J:COM selects Amdocs for customer management

Japanese multi-play service provider Jupiter Communications has selected Amdocs for customer management and will upgrade its Amdocs billing system to address its future growth and manage billing for multi-play products and services.

In addition, Amdocs will continue the partnership with Sumisho Computer Systems, a local systems integrator, for this project.

As part of this customer management system replacement, Jupiter Communications (J:COM) will deploy Amdocs Smart Agent Desktop, which is part of Amdocs CES (customer experience systems) product portfolio. This agent portal provides a unified desktop to manage all customer interactions regardless of where the information resides, and supports first-call resolution.

The Amdocs Smart Agent Desktop will enable J:COM agents to better respond to service and information requests, and make recommendations for new services to its customers.

In addition, J:COM will upgrade its billing system to the Amdocs Multi-Play Smart Pack billing solution. The integration of Amdocs's customer management and billing solutions will enable J:COM to automate its order-to-cash process, and better deliver new bundles, pricing options and personalized offerings to its customers.

Tomoya Aoki, CFO of J:COM, said: "J:COM's long standing relationship with Amdocs and its innovative solutions will enable us to deliver operational and technical strategies for sustained growth and subscriber support across our business. We anticipate that these new products will enable us to transform our call center operations and maximize the value of our customer interactions."

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