Interactive Intelligence Unveils Interaction Process Automation

Interactive Intelligence, a provider of unified IP business communications solutions, announced it is introducing a communications-based process automation product called Interaction Process Automation (IPA).

"IPA is a completely new approach to process automation," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "We've taken mature communications technology and applied it to the broader area of business process automation. IPA helps organizations increase efficiencies and cut costs by decreasing the number of employees and the amount of time involved in a given business process; by eliminating process latency; by reducing the chance for human error; and by providing standardized methods for handling business processes."

Interactive Intelligence developed IPA as an alternative to traditionally complex process management suites and tool-kits, which require professional services, costly custom programming, and lengthy implementation cycles. The company said it has leveraged its IP-based unified communications platform to orchestrate the delivery of work, and give organizations everything they need to capture, prioritize, route, escalate and track each step of a business process.

IPA will be distributed through select Interactive Intelligence certified resellers and through the company's direct sales force. IPA is planned for general availability in Q4 2009, the company noted in a release.

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