Avocent upgrades LANDesk Service Desk IT Business Management Suite

Avocent, a provider of IT operations management solutions, has announced an upgrade to its LANDesk Service Desk IT Business Management Suite, which increases productivity, improves service quality, and reduces IT management costs.

The company has said that the new version continues to execute on its LANDesk product line strategy of providing integrated service desk and IT service, infrastructure and asset management solutions for the data center to the desktop.

The company has also said that LANDesk Service Desk 7.3 enables analysis for IT assets. By incorporating key performance indicators into the service desk, Avocent's LANDesk product line is helping to solve IT complexities from service desk managers to IT directors.

The upgraded LANDesk Service Desk solution provides new features such as a Web Desk application and enhanced dashboards to drive proactive service management so the service desk can resolve incidents, allowing analysts more time to work on resolutions and prevention. Web Desk allows access to LANDesk Service Desk from any location via an internet connection. This is ideal for those on the move as it requires no local installation, the company said.

According to the company, the features in LANDesk Service Desk 7.3 include: integration with SolarWinds Orion Network Performance Monitor; enhancements to query results; multiple dashboards; and calculations on queries and forms.

Steve Workman, vice president of product management at LANDesk, said: "The latest version of LANDesk Service Desk builds on our Touchpaper acquisition with many fresh, robust service desk technologies customers want today. Avocent's LANDesk product line's commitment to IT Service Management enables organizations to optimize their IT investments by transitioning the service desk from a cost center to a business services center, improving service processes and increasing productivity across the enterprise, all while reducing costs."

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