Fiserv introduces new e-mail communication tool

Fiserv, a provider of information management and electronic commerce systems for the financial services industry, has introduced eMessaging Service.

Fiserv has said that the eMessaging Service enables billing organizations to communicate legal disclosures, regulatory updates and service-related information via e-mail directly to customers, who have elected to go paperless and receive bills electronically. This gives the online consumer a paper-free experience and can deliver cost savings to billing organizations.

As a complement to eBill Distribution from Fiserv or Biller Direct HV from Fiserv, messages sent with the eMessaging Service allow the biller to add branding and personalization with individual names, hyperlinks, logos and graphics, and thus extend their brand to the e-bill experience as they maintain consistent communication with their consumers, according to Fiserv.

Michelle Flint, vice president and general manager of biller solutions at Fiserv, said: "The eMessaging Service from Fiserv enables cost savings as we provide a secure way to deliver electronic messages and connect with customers at their preferred touch point, online. This also minimizes dependence on a consumer's physical address and personalizes the communication process."

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