TeleTech to Deploy OpenSpan Software Platform

OpenSpan, Inc., a developer of business user productivity software, announced that TeleTech Holdings, providers of business process outsourcing (BPO) solutions, will implement the OpenSpan Platform to its customer experience solutions.

OpenSpan said its software enables TeleTech to simplify user interfaces for internal systems and client applications, automating previously manual tasks, such as repetitive copying and pasting of data between applications.

"Our clients select TeleTech because our associates provide a customer experience that leads to increases in customer satisfaction levels and sales conversion rates," said Carol Kline, CIO of TeleTech. "Adding OpenSpan to our current offerings will further increase the productivity of our associates, enabling them to deliver more value to our clients and their customers. Additionally, TeleTech can deploy its productivity enhancing solutions to boost performance for its clients' internal contact centers."

TeleTech, which handles approximately 3.5 million customer interactions in 17 countries in more than 29 languages every day, will also resell the OpenSpan Platform to its Global 1000 client base as a Certified OpenSpan Systems Integrator Partner. In addition to selling licenses, TeleTech Professional Services will offer system integrator services to assess, build, host and manage the solution set including OpenSpan on behalf of its clients.

"As a BPO provider, TeleTech understands the desktop complexity issues that can impact front- and back-office productivity and ultimately customer satisfaction and sales," said Eric Musser, CEO, OpenSpan. "The partnership with OpenSpan will enable TeleTech to further enhance business processes, both within their own delivery centers and as a reseller to their client organizations as well."

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