Interactive Intelligence Founder CEO Keynoting at ITEXPO

Dr. Don Brown, founder, CEO, and chairman of the board for Interactive Intelligence, will deliver a keynote address to attendees of ITEXPO West 2009 in Los Angeles on Wednesday, Sept. 2, at 3:30 p.m. entitled "Business Takeover - The Day Your Phone System Runs Your Business."

Dr. Brown will offer contact centers and enterprises alike insights into using unified communications technologies such as presence, queuing and real-time quality monitoring to not only communications-enable business processes, but to fully automate them.

"In this economic climate especially, organizations are struggling to justify the deployment of unified communications," Brown said. "By using unified communications technologies to actually move, prioritize and track work through a given process, CIOs can finally show significant and measurable benefits."

Dr. Brown founded Interactive Intelligence in 1994 to develop a standards-based, single-platform "unified" communications solution that would eliminate the cost and complexity introduced by multipoint products. Today, about 3,000 customers use the Interactive Intelligence all-in-one IP communications software suite.

Interactive Intelligence is the third successful company that Dr. Brown has founded. The first was sold to EDS; the second, Software Artistry, went public in 1995 and was subsequently acquired by IBM. As CEO at Interactive Intelligence, Dr. Brown oversees the company's day-to-day operational responsibilities, including the product and technical direction for the more than 600-person company.

"The conference content we've assembled for ITEXPO West will provide attendees with an unrivaled educational opportunity, and we're pleased to have visionaries like Dr. Don Brown share their expertise regarding unified communications technologies for enterprises and contact centers," said Rich Tehrani, TMC president and ITEXPO conference chairman.

"Anyone interested in learning more about UC solutions or next-generation contact center technologies should plan to see this session at ITEXPO."

In addition to Dr. Brown's appearance, ITEXPO West 2009 features keynotes from representatives of ShoreTel, Alvarion, Sprint, and Clearwire.

Agenda:

itexpo.com

Conference registration:

tmcnet.com/voip/conference/west-2009/overview/w09-registration.aspx

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