Nuance launches next-generation TTS engine for enterprise applications

Nuance Communications, a provider of speech solutions, has introduced Nuance Vocalizer 5, a next-generation text-to-speech engine for enterprise applications and the newest addition to its line of speech software.

Nuance has said that its text-to-speech (TTS) solutions, available for both enterprise and mobile applications, are used to provide a natural, computer generated voice to deliver dynamic information in a number of services and applications including automated customer service in companies such as Amtrak and United Airlines and voice readback in the Amazon Kindle.

Nuance Vocalizer 5 delivers enhanced reliability to contact centers and enterprises' automated systems by blending TTS with pre-recorded audio for seamless conversations with the caller. In addition, the new software has been shown through independent tests to approach recorded-speech quality for name and address playback to provide a customer experience to the caller and increase system performance for the customer.

In addition to the core software solution, Nuance also offers Vocalizer 5 Basic, a cost-effective solution for enterprise applications that require only limited, small-set vocabularies, such as currency, date and time, and telephone numbers.

Nuance Vocalizer 5 also simplifies application development by putting the tools for tuning and voice sculpting in the hands of the developer. Vocalizer 5 manages the static prompts, carrier prompts, and computer-generated speech through one interface to deliver a seamless flow of speech, free from clicks and latencies that can hinder the user experience.

Dan Faulkner, vice president of product management and marketing for enterprise division at Nuance Communications, said: "With Vocalizer 5, contact centers can dispense with the overhead associated with managing static prompting and dynamic TTS independently, and can instead focus on the message their callers need to hear. The new solution represents a breakthrough because it can naturally and accurately speak information that would previously have required an agent to read aloud."

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