BMW Financial Services to Partner with Chordiant Software

Chordiant Software, Inc., a provider of Customer Experience (Cx) software and services, announced that BMW Financial Services, a subsidiary of BMW AG, will partner with Chordiant's Cx Decision Management solution and predictive modeling capability to develop a management and treatment offering for delinquent accounts.

Chordiant said its Cx Decision Management is comprised of a suite of predictive decisioning applications. Real-time risk management requires not only that the underlying complex decisions and insights are automated, but also integrated in the overall customer experience.

"Reducing credit losses while preserving a customer base is more important than ever, and how a company effectively manages its treatment resources and customer touch points on the collections side during a recession can affect how customers respond to the company during the recovery," said Rob Walker, VP, Strategy & Innovation of Chordiant Software. "Through decisioning technology, Chordiant allows companies to automatically weigh overall customer risk and payment history before recommending a personalized collections approach to ensure the optimal treatment of the customers."

BMW Group Financial Services was established in the U.S. in 1992 to support the sales and marketing efforts of BMW of North America. BMW Group Financial Services offers leasing, retail and commercial financing and banking products tailored to meet the needs of the BMW customer. The group also provides financing to BMW dealers for expanding dealership capabilities.

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