OpenSpan Touts Implementations

OpenSpan, a provider of business user productivity software, announced a continued escalation in customer deployments of the company's flagship process automation software during the first half of 2009.

OpenSpan experienced particular growth during the first half of 2009 within the business process outsourcing (BPO) market, including new partnerships with Stream Global Services and TeleTech Holdings.

OpenSpan stated that it will improve the quality and reduce the associated operating costs of more than 1 billion customer support interactions during 2009. For instance, a telecommunications provider estimates that it will realize more than $27 million in annualized cost savings by reducing average handling times for customer support calls. A global financial services provider estimates that OpenSpan has helped it to reduce key customer on-boarding processes by 40 percent.

"The difficult economic conditions and the drive to take cost out of the business has led to a renewed focus on employee productivity," said Eric Musser, CEO, OpenSpan. "The OpenSpan Platform enables organizations to cut costs without sacrificing customer satisfaction and without having to replace or upgrade existing applications."

OpenSpan signed two key partnerships in the first half of 2009. OpenSpan partnered with Salesforce.com to improve integration of Salesforce.com's hosted applications with Windows desktop and other legacy applications. OpenSpan also achieved Advanced level Business Partner status within IBM's PartnerWorld, a worldwide business partner program that delivers an enhanced level of benefits in marketing, sales support, technical enablement and skill development.

OpenSpan upgraded the OpenSpan Platform with version 4.1, introducing adapters for SAP, Oracle Forms, BMC Remedy, IBM Lotus Notes, Microsoft Access and Salesforce.com, and the ability to message-enable virtually any legacy application. The company also introduced two new products, OpenSpan Events, a real-time service that passively and securely collects previously inaccessible user events from desktop and other legacy applications, and OpenSpan Windows Container for Lotus, which enables IBM Lotus Expeditor (version 6.2 or greater) and IBM Lotus Notes (version 8.5 or greater) to be extended to integrate and automate native Windows applications.

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