Televerde Reduces Costs, Increases Performance with Qwest IP Voice Services

Televerde (http://www.televerde.com/about_us/), a demand-generation agency focused on high-tech companies, recently increased its portfolio of services from Qwest Communications (www.qwest.com/business) with the addition of Qwest Advanced Voice. The company currently relies on several data networking services from Qwest and the addition of Qwest Advanced Voice now provides it with low-cost voice over Internet protocol (VoIP) services that are ideally suited to handle voice traffic to and from its headquarters and call centers.

KEY FACTS

-- Televerde currently utilizes cost-effective, scalable bandwidth, using Qwest Metro Optical Ethernet (QMOE) and Internet access via Qwest iQ Networking. Together, these solutions deliver a converged networking experience that leverages Qwest's multi-protocol label switching (MPLS) network for advanced network transport.

-- Now augmented with Qwest Advanced Voice, Televerde protects critical business traffic through the integration of voice and data on a single, managed network which carries more than 500,000 minutes of VoIP traffic.

-- With Qwest, Televerde benefits from having one provider with the proven ability to create reliable, secure networks for seamless connectivity. By simplifying the systems that support its call center environment, Televerde reduced costs as well as potential points of failure.

-- The new services will save Televerde approximately $100,000 annually and $35,000 in equipment costs.

-- Today, the Televerde team monitors its network and has easy access to call center data via Qwest Control. This self-service tool gives users fast access to vital account information online, on-demand and in one location.

SUPPORTING QUOTES

Aaron Johnson, senior technology engineer at Televerde: "Our previous system was overly complex and prone to breakages and downtime. With its IP telephony solutions, Qwest delivered a simplified network that increased our call center performance while reducing and eliminating overhead. We're saving $100,000 a year on calls and $35,000 in one-time equipment costs."

Chris Ancell, executive vice president, Qwest Business Markets Group: "In a call center environment, uptime and reliability are critical. With IP voice, customers have access to an integrated service platform that they can rely on for fast, accurate and cost-effective voice transport."

SUPPORTING RESOURCES

Website: Qwest IP Long Distance and Toll Free Services Website: Qwest Managed VoIP Video: Qwest Control Video: Why Do Business With Qwest? Webinar Replay: Do More, Spend Less: How Service Providers Can Help Consolidate IT Expenses

TRADEMARKS

The marks that comprise the Qwest logo are registered trademarks of Qwest Communications International Inc. in the U.S. and certain other countries.

SOURCE: Qwest Communications

Qwest Communications 
Ted Wietecha, 303-965-4433 
ted.wietecha@qwest.com 
Twitter.com/ted_w 
Twitter.com/QwestNews

Related terms: bandwidth, business, communications, environment, Ethernet, executive, internet, networking, optical, president, telephony, traffic, video