KONE Chooses Servigistics for Service Parts Management

Finland-based industry leader in elevators, escalators and innovative solutions for modernization and maintenance seeks to optimize service parts inventory to improve part availability at lower cost

Servigistics, the leading service lifecycle management solution provider, announced today that KONE, a leading elevator and escalator company that provides complete and innovative People Flow(TM) solutions for the installation, maintenance and modernization of elevators and escalators and the maintenance of automatic building doors, has successfully implemented the Servigistics Service Parts Management solution to improve overall efficiency while reducing operating costs.

KONE will implement the Servigistics solution in Scandinavia for worldwide distribution of KONE service parts. The Service Parts Management solution will enable KONE to improve overall service chain responsiveness, reduce operating costs and risk, and deliver a cost-effective support program for elevators, escalators and doors. KONE chose Servigistics because of its strong global presence, successful record in industrial environments and proven ROI.

"KONE is committed to delivering innovative products and exceptional service to its customers," said Riku Kemppi, Vice President of KONE Global Spares Supply. "With Servigistics, we can increase overall competitiveness while maintaining optimal inventory levels more cost-consciously."

"The current economic situation reinforces the fact that delivering outstanding service is not only a competitive differentiator, but a key to transforming the service center into a profit center," said Kevin Tingey, General Manager, Servigistics EMEA. "KONE's service strategy demonstrates its commitment to innovation and service excellence. We are pleased to be their chosen solution provider."

About Servigistics

Servigistics is the worldwide leader in service lifecycle management software. The company's award-winning solutions include service parts management, service workforce management, service parts pricing, reverse logistics, service warehouse management, warranty management, and service knowledge management. The breadth and depth of the solution set enables companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace and defense, motor vehicles, telecommunications, medical equipment, and consumer and industrial products. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world. Please contact Servigistics at +1-888-942-8623 or +1-770-565-2340, via e-mail at info@servigistics.com, or via the Web at http://www.servigistics.com/.

Gary Brooks of Servigistics, EVP, Marketing, +1-770-565-2340,
gbrooks@servigistics.com

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