Acxiom Garners Top-10 Ranking in Global ITO Customer Satisfaction Survey

Acxiom ranked number six for data center management and number eight for overall ITO infrastructure vendors serving mid-tier companies in the 2009 Black Book of Outsourcing.

The rankings, based on an annual survey by Brown-Wilson Group and Black Book Research, were based on customer satisfaction results for 143 outsourcing service providers.

"The Black Book rankings validate that client satisfaction is in our company's DNA. We work hard to assist our clients in continuously improving their levels of service to their customers while improving their cost to serve," said Marty Sunde, SVP of Acxiom's Global Infrastructure Management and Customer Data Integration Services. "We remain committed to converting our reputation for technology innovation into client value."

Black Book collects ballot results on 18 performance areas of operational excellence. According to the report, "Innovation, Trust, Reliability and Deployment are the most important attributes influencing Client Companies' satisfaction with their infrastructure outsourcing providers."

According to the Black Book of Outsourcing, the research results in the report "are recognized as the most extensive and representative perception study of outsourcing vendors, validated by over 24,000 respondents from service users around the globe." The report also explains that the "results from the Information Technology Infrastructure Outsourcing client survey subset is among the most requested of all Black Book reports."

More Information:

www.theblackbookofoutsourcing.com

www.datamonitor.com

www.acxiomit.com

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