Fiserv Releases E-mail and Mobile Presentment Options in Support of Paperless Bill Adoption

Fiserv, Inc., a provider of financial services technology solutions, announced that Biller Direct HV, a hosted solution that integrates electronic billing and payment (EBP) capabilities into company websites, has been enhanced with new delivery and alerting capabilities.

Fiserv said the new capabilities include a "push e-bill" option that enables the delivery of secure PDF e-bills via e-mail and mobile alerts that notify consumers via their mobile device when a bill has been received.

"There is a digital transformation underway and it can be challenging for billing organizations to keep up with payment trends, consumer wants and needs, government regulations and technologies, on top of running their own business," said Adam Craig, director of product management, Biller Solutions, Fiserv. "It is our responsibility to understand and navigate the convergence of these market forces, and equip our partners with the tools to stay ahead of expectations. The key to maximizing e-bill adoption is delivering bills wherever consumers prefer, whether it is online at the biller's site, on a bank site, via e-mail or on a mobile device."

The company said the new functionality gives consumers the option to receive and view a secure PDF version of their bill from any e-mail inbox, regardless of the e-mail service provider. Fiserv adds an encrypted PDF attachment to the bill reminder, secured with a consumer-defined passphrase for added security. Combined with a suite of features offered by Biller Direct HV within a billing organization's website, Fiserv has been able to create a secure PDF billing solution.

Biller Direct HV also enables consumers to receive Short Message Service (SMS) text messages delivered to their mobile device with notifications regarding their billing account, including a bill reminder that contains bill summary information. Fiserv has already secured partnerships to make this new upgrade available and compliant with all U.S. mobile carriers, the company noted in a release.

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Related terms: adoption, bank, billing, business, consumer, e-mail, financial services, government, market, online, product management, regulations, security, technology