TM Forum Business Benchmarking Program Awards NEC Network Operations Center First Place in NOC Study

NEC Corp. of America, Inc. (NEC), a provider and integrator of communications solutions, announced that the TM Forum Business Benchmarking Program has awarded NEC's Network Operations Center (NOC) first place in a study designed to help participants optimize the effectiveness of their NOC.

"Study participants were measured against a rigorous set of criteria and had performance ratings ranging from 'Leading' to 'Lagging.' NEC achieved the highest number of 'Leading' scores out of the total group," said Tonia Graham, TM Forum Business Benchmarking program manager. "In this regard, NEC Managed Services performed at NEC's NOC in Irving, Texas, stood out above all other Cisco Powered partners who participated in the study."

TM Forum Business Benchmarking Special Studies are one-time studies developed to provide insights into important industry issues and business performance. The "How Hot is Your NOC" study was sponsored by Cisco and offered exclusively to Cisco Powered Program members. The study evaluated participating NOCs on:

- Customer experience management and ability to meet customer expectations

- Operational efficiency in problem resolution

"NEC's NOC has always been a source of pride as our performance-focused team helps ensure our customers' networks are performing at optimal levels," said Vinod Muthuswamy, General Manager, Managed Services and Support, NEC. "NEC Managed Services performed in the NOC have a history of allowing NEC customers to maximize network uptime, performance and security through various levels of remote monitoring and management."

The "How Hot is Your NOC" study focused on Unified Communications services, including Voice over IP, IP telephony, multimedia conferencing, communications applications, and intelligent networks.

More information:

http://www.necunified.com

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