General Motors de Mexico deploys AltiGen's call center solution

AltiGen Communications, a US-based provider of VoIP business phone systems and unified communications solutions, has reported that General Motors de Mexico has implemented an AltiGen call center solution in Toluca, Mexico.

The solution was implemented by iFone, AltiGen's call center partner in Mexico since 2003.

Michael Curry, sales manager of AltiGen for Latin America, said: "General Motors (GM) was a perfect candidate for AltiGen's software-based call center. By deploying a solution that can be managed in-house and easily scale, GM was able to cost-effectively improve its operations and ability to service customers.

"AltiGen's Microsoft-based technology will also allow GM to integrate the call center with a planned Microsoft Exchange 2007 upgrade and take advantage of Microsoft's new unified communications functionality."

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