Wireless Matrix Releases TechDirect

Wireless Matrix announced the release of its TechDirect solution for representing work orders on a map, now available for general subscription.

Wireless Matrix explained that TechDirect is a tool within FleetOutlook for marrying workforce management data to the real-time locations of mobile assets. TechDirect adds value to a traditional workforce management solution by overlaying key work order data from the workforce management application with real-time vehicle location intelligence on a single FleetOutlook map. By combining work order information with vehicle location, dispatchers and field service managers can reduce the frequency with which they "swivel chair" between the workforce management application and FleetOutlook. TechDirect provides one centralized view at the dispatchers' fingertips for more efficient routing, scheduling and dispatch. This approach provides dispatchers and field service managers with the visibility they need for smart decision-making.

Wireless Matrix said that benefits include:

- Reduce the need to "swivel chair." Reduce the lost productivity caused by switching between the workforce management application and FleetOutlook by using one centralized view causing less confusion and fewer mistakes.

- Manage drivers using one view that shows both vehicle data and work order data. Click on the vehicle icon to see work order data, including job identification, job status and type, job time window and customer address.

- Stop relying on drivers to report back arrival and departure times. Using TechDirect, dispatchers and field service managers have arrival and departure times based on real-time GPS data for accurate reporting and compliance.

"TechDirect tightly integrates two types of data sets: location-based data from FleetOutlook and work order data from a workforce management solution," said Adam Wegel, Wireless Matrix's senior director of product management. "This breakthrough solution enhances the value of both solutions by providing a visual comparison of the technician's actual route in real-time versus the scheduled route on a single FleetOutlook map. TechDirect further strengthens Wireless Matrix's leadership position in managing on-time service execution and schedule compliance using location-based intelligence."

Future phases of TechDirect will offer users enhanced methods to represent schedules and assign work to drivers - all on one centralized map view.

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Related terms: product management, productivity, schedule, subscription, wireless