Frost & Sullivan: Citrix Online's GoToAssist Achieves Largest Market Share in Remote Support Market

Frost & Sullivan, a research and growth consulting firm, has named Citrix Online, a division of Citrix Systems, Inc., a supplier of remote support for GoToAssist Corporate and GoToAssist Express, with 40 percent market share in North America and 30 percent worldwide.

In their new report titled "World Web-based Clientless Remote Support Software Market," Frost & Sullivan cites Citrix Online's range of purpose-built solutions, which target the needs of all market segments from SMBs to large businesses, as being a key factor in its success.

"Citrix Online has achieved global leadership in clientless remote support by proactively developing simple to use solutions that customers need and into the future," said Krithi Rao, industry analyst at Frost & Sullivan. "The company is building on the success of GoToAssist Corporate in the large enterprise space by extending its reach to the SMB market - where its collaboration products have already seen tremendous success - with GoToAssist Express for individual professionals and small businesses. This product is price-competitive and allows customers to 'try before they buy' with the full-function day pass option."

Frost & Sullivan noted further that its report says the clientless remote support market is projected to jump from approximately $177 million in global revenues in 2008 to $588 million in 2014. Several trends are driving this growth: the economy is forcing businesses to do more with less; there is a shortage of skilled IT workers at branch locations, and telecommuters, remote workers and mobile workers are increasing as a percentage of the workforce.

Citrix Online is a provider of purpose-built remote support solutions: GoToAssist Corporate for enterprises and GoToAssist Express for individual professionals and small and mid-size businesses.

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