Gartner Positions Interactive Intelligence in Visionaries Quadrant of Unified Communications Report

Interactive Intelligence, a provider of unified IP business communications solutions, announced it has been positioned by Gartner in the visionaries quadrant of its 2009 Magic Quadrant for Unified Communications report.

The Gartner report provides an analysis of vendors in the market based on their completeness of vision and ability to execute, and assesses industry trends.

"Our approach to unified communications is quite different than that of other vendors," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "Rather than simply trying to improve the efficiency of communications, we've taken communications technology and used it in a creative way to automate core business processes."

Interactive Intelligence first released its unified all-in-one IP communications software suite in 1997 to eliminate the cost and complexity introduced by multipoint products. The company continues to expand its vision for UC with its communications-based process automation solution, Interaction Process Automation (IPA), which addresses primary challenges cited in the Gartner UC Magic Quadrant report. These include application and product complexity, and lack of a business case based on soft return on investment.

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