ServiceMaster Deploys Acme Packet's Net-Net 2600 Session Border Controllers

Acme Packet, a developer of session border control solutions, announced that ServiceMaster is deploying Acme Packet Net-Net 2600 session border controllers (SBCs) to implement SIP trunking and secure contact center VoIP communications infrastructure for its TruGreen brand.

TruGreen has initially centralized call control functions for 63 TruGreen locations and will ultimately extend shared trunking throughout its enterprise network of approximately 225 locations across the United States.

According to Acme Packet, the Net-Net SBCs ensure that all of the voice call traffic will be routed and managed by a central call server in the IP network. This will reduce the need for individual trunks at each remote site and provide TruGreen with even more efficient line utilization and cost savings.

"For a company like TruGreen, our telephony infrastructure supports the backbone of our business so it was imperative for us to make sure that we had the right partner and technology," said Shawn Powers, manager of Telecom Engineering, ServiceMaster. "Our decision to use Acme Packet was supported by the Net-Net SBCs integrated functionality, the strategic vision of the company and the recommendations from other large enterprises. With an interactive next generation communications platform, we are able to securely streamline many of our internal business practices while providing optimum levels of customer care."

TruGreen is a lawn care company serving more than 2.5 million residential and commercial customers across the United States with lawn care and tree and shrub care services.

ServiceMaster currently serves residential and commercial customers through a network of more than 5,500 company-owned locations and franchised licenses. The company's brands include TruGreen, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

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