Empirix Expands Service Assurance Solution at Cox Communications

Empirix Inc., a developer of service quality assurance solutions for new IP communications, announced that Cox Communications has selected Empirix's Hammer XMS/S7 to expand the management of the company's network and service activity.

Cox Communications is a cable entertainment and broadband services provider in the United States that provides bundled offering of television, Internet and telephone services.

"When we needed additional monitoring to ensure the quality of current and future services, we researched our options and decided to expand with Empirix," said Steve Marsh, VP of technology - customer operations, Cox Communications. "With a network composed of two redundant STP pairs, redundant SCPs and hundreds of network interconnections, it is of the utmost importance that the network functions the way it should. With more than 700 users on the system, having one service assurance solution that spans multiple technologies is not only critical for ensuring customer satisfaction, but essential to the success of our service offerings in 2010."

"Empirix's monitoring solutions give Cox Communications the ability to provide its customers with the highest levels of satisfaction," said JD Doyle, general manager, Service Assurance, Empirix. "By providing real-time and historical data, Hammer XMS/S7 enables new methods for service assurance-a set of capabilities that could not be delivered by legacy monitoring solutions. Cox Communications is now able to identify and address a greater breadth of potential network and service issues before they impact the customer."

By utilizing the product's network-wide view, Cox Communications said it can integrate monitoring and performance indicators for its network across different technologies. As service providers move toward more bundled services, including wireless offerings, most will integrate their legacy and NGN/IMS networks and must be able to monitor the network infrastructure. Empirix provides the ability to monitor the infrastructure of the network as a whole, including the SS7 trunk groups, links and applications, which form the foundation of many wireless services.

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Related terms: bandwidth, communications, entertainment, foundation, internet, technology, television, wireless