Rainmaker Launches Integrated VoIP and Lead Management Solution

Rainmaker Systems, a provider of sales and marketing solutions offering SaaS application software and execution services, announced the release of Rainmaker Connect, its integratedVoIP telephony, chat and e-mail solution.

According to Rainmaker, the company said the offering strengthens the group's SaaS solution and complements its lead generation and BPO services by leveraging Rainmaker's revenue generation best practices and extending its VoIP infrastructure to any agent, anywhere.

In addition, integration with Rainmaker LeadWorks Lead Management platform offers customers a complete SaaS solution for multichannel lead life cycle management, leveraging every touch point with the customers' clients. This integration of telephony services with multi-channel data and lead data improves sales conversion rates by insuring timely and pin pointed responses to every interaction.

"We are excited to bring this integrated VoIP and lead management solution to market," said Rainmaker CEO Michael Silton. "This level of functionality has traditionally been reserved for only expensive on premise solutions. Delivering Rainmaker Connect as a pure web-based SaaS offering allows us to provide immediate access to telephony services and increase web conversion rates for any agent, anywhere, any time."

Rainmaker Connect is an integrated, multichannel VoIP solution available 24x7 that supports automatic call distribution and queuing, speech-enabled IVR, remote agent capabilities, CRM integration and outbound campaign management. Additional modules include chat, email, predictive outbound dialing and blended campaigns, recording for quality assurance and compliance and real-time quality monitoring and agent performance management, making it a complete "out of the box" telephony and lead solution at a fraction of the cost of in-house solutions. This technology helps active web conversion through chat and push-to-talk capabilities.

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