Blogs

BAA traffic figures back Boris Johnson's estuary airport plans | Business | guardian.co.uk

BAA drove another nail into the long-term prospects of the Kentish grey heron this morning with the latest contribution to the national debate over airport capacity

Ernan Roman: The Customer Is Always Wrong

Most airlines start from the assumption that customers who complain are probably wrong.

American Airlines Files For Bankruptcy Protection - Business Travel - Portfolio.com

The parent company of American Airlines, AMR Corp., filed for Chapter 11 bankruptcy protection this morning. One person out of a job is chairman and CEO Gerard Arpey.

One Per Cent: Green Machine: 'Breakthrough' fuel for Virgin flights

Virgin Atlantic's planes could soon be running on eco-friendly fuel made from industrial waste

American Airlines and GoGo Broadening In-flight Video over WiFi Service - SocialTimes.com

American Airlines and GoGo Broadening In-flight Video over WiFi Service

Airlines & Politicians: Wintry Weather Creates A New Use For Social Media

It doesn’t matter what hashtag you might be following #snowmageddon, #snowloco, or #snowpocalypse, Twitter is abuzz about the recent snow conditions in the East Coast. While it might be fun to complain about the weather conditions or just to read complaints from other people, there are more prod ...

Linhart PR | Social Media & Crisis Management: Case Studies From the Airline Industry

These days, it seems consumers can send an organization into crisis mode with just one tweet.  And, working in the airline industry for nearly 10 years, I experienced my fair share of crises.  After surviving a few virtual riots and industry crises, I learned how to effectively leverage social

BrandFreak: JetBlue harasses folks on the ground, promises not to in the air

Hidden-camera videos from Mullen show how silly typical airline rules would seem on the ground.

Ryanair’s O’Leary Eats Humble ‘Greek’ Pie - The Source - WSJ

Ryanair's usually outspoken CEO Michael O'Leary, who never shies away from publicity and has a knack for mocking anyone who disagrees with him, is preferring to eat humble pie rather than head to court.

Why Can't American Airlines Make Travel Fun? - Tom Davenport - Harvard Business Review

Business bloggers at Harvard Business Review discuss a variety of business topics including managing people, innovation, leadership, and more.

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