Book review, Complain and Claim - Money Week

We’ve seen the whistle-blower TV programmes, exposing overcharging and deception by plumbers and electricians. If we were to have such an unfortunate experience, we’d pursue the fraudster. So why don’t we do the same when it comes to the financial services industry?

http://www.moneyweek.com/file/13421/moneyweek-book-review-complain-and-claim.html