Tandberg helps Volkswagen increase productivity & customer satisfaction

Video  |  www.insight24.com | Oct 2, 2006

The National Association of Volkswagen Dealerships in Mexico (The VW Dealer Association) faces the challenge of maintaining profit margins in an environment where there are enormous forces pushing down prices and increasing costs. Roberto Keheller, President of the association in Mexico states,

http://www.insight24.com/webcasts/content-39586_1

Lila's Story Video DVD

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care.

http://www.employeeuniversity.com/videos/lila.htm

Utilizing Business Analysis for PM Success

About This Webinar Working together the Project Manager and Business Analyst can tackle key project success factors by dividing the effort between Project and Product activities.

http://www.iil.com/webinars/utilizing_ba_for_pm_success.asp

CRMBlog » Blog Archive » Webcast on effective implementation of CRM & Business Intelligence

The emphasis of this webcast is to initiate steps to achieve customer satisfaction and marketing goals, rather than reacting to issues. The webcast will also include the real-world example of the successful implementation of CRM by DNA Group of Raleigh, NC. Destination CRM reports:

http://www.insidecrm.com/archive/2005/11/webcast_on_effe.html

Data analytics start-up lands MySpace; Sprint customer satisfaction keeps dropping

Video  |  www.insight24.com | May 20, 2008

MySpace is analyzing massive amounts of data generated from its Web site using software developed by a start-up; Sprint's customer satisfaction rating plummeted by more than 8% in the first quarter of 2008, according to the latest American Customer Satisfaction Index, published today.

http://www.insight24.com/webcasts/content-112185_1

Tandberg helps Volkswagen increase productivity & customer satisfaction

The National Association of Volkswagen Dealerships in Mexico (The VW Dealer Association) faces the challenge of maintaining profit margins in an environment where there are enormous forces pushing down prices and increasing costs.

http://www.insight24.com/webcasts/content-39586

Improving Claims Handling and SIU Processes

Video  |  www.insight24.com | Aug 7, 2006

Join the experts from SPSS, Dennis Parker and Marcel Holsheimer, for the web event, “Proactive vs. Reactive: Improving Claims Handling and SIU Processes”. Backed by case examples, you will discover ways to: (a) Improve claims handling with real-time risk assessment, (b) Increase customer

http://www.insight24.com/webcasts/content-42547_1

Demanding Customers Video DVD

The purpose of this video is to give all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people.

http://www.employeeuniversity.com/videos/Demanding_Customers.htm

CRM Success: increase revenue, lower operating costs and improve customer satisfaction

Companies invest in CRM technologies in order to increase revenue, lower operating costs and improve customer satisfaction. Buying and installing CRM software without a well-defined plan is not the answer.

http://www.insight24.com/webcasts/content-126286