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GuideStar - Research Papers: White Papers

Our staff of research consultants and analysts publish useful, relevant White Papers throughout the year as a service to our clients. To download any paper, just click its link below.

http://www.guidestarco.com/Site/research_basics/white_papers.html

ITcommercie - White Papers

Een volledig overzicht van de nieuwe Accelerators voor Microsoft Dynamics CRM 4.0 die in november 2008 gratis beschikbaar zijn gesteld.

http://www.itcommercie.nl/achtergrond/whitepapers.php?action=setonderwerp&onderwerp_onderwerp=41

Service Delivery Optimization: Managing Outsourced Service Partners to Drive Customer Satisfaction

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http://www.bizreport.com/whitepapers/service_delivery_optimization_managing_outsourced.html

Customer Satisfaction with Email Archiving Systems

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http://www.compliancehome.com/whitepapers/SOX/11317.html

CFI Group - Claes Fornell International

Currently, state and local governments across the country are struggling to balance budgets in the face of an economic slowdown, a weakening housing market and rising unemployment, all key factors in the revenue they collect.

http://www.cfigroup.com/resources/whitepapers.asp

The ROI on Customer Feedback: Why It Pays to Listen to the Voice of the Customer - Sales &

2.6x more Best-in-Class companies enjoy above-average performance in their ability to rate individual employee performance based on customer satisfaction.

http://www.bizreport.com/whitepapers/the_roi_on_customer_feedback.html

Customer Satisfaction with Email Archiving Systems

The goal is to report on a variety of metrics related to archiving system and vendor performance to help decision makers in their archiving evaluation process. View the White Paper

http://www.compliancehome.com/whitepapers/SOX/abstract11317.html

ITcommercie - White Paper Increasing Marketing Campaign Profitability with Predictive Analytics

Most companies rely on some form of direct marketing to acquire new customers and generate additional revenue from existing customers. The challenges, however, are many. In any given market, hundreds of companies compete for the minds and wallets of the same group of consumers.

http://www.itcommercie.nl/achtergrond/whitepapers_downloadform.php?id=12

ITcommercie - White Paper Increasing Sales in Inbound Call Centers with PredictiveCallCenter

As restrictions on outbound calling campaigns increase, and customers become increasingly resistant to unsolicited contacts, more and more companies are looking for ways to leverage inbound customer contacts, such as visits to branch offices and Web sites or calls to customer service centers.

http://www.itcommercie.nl/achtergrond/whitepapers_downloadform.php?id=13