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CRM Daily | Envision Releases Speech Analytics White Paper
www.crm-daily.com | Jul 7, 2009
Seattle, July 7, 2009 -- Envision Telephony, Inc., a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise, today released a new white paper by Keith Dawson, principal analyst for Frost&Sullivan, entitled"Right-Sizing Speech Analytics: Contact

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