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Business Editors

CINCINNATI & MANILA--(BUSINESS WIRE) - Nov. 17, 2009--Convergys Corporation, a global leader in relationship management, continues to expand in the Philippines and it needs more employees right away. Convergys said today it plans to hire approximately 4,500 more agents between now and the end of February for its twelve contact center facilities in the Philippines.

With approximately 18,000 employees today, Convergys in the Philippines is well on its way to surpassing 20,000 employees in the near future.

"Convergys contact center agents continue to deliver superior relationship management services on behalf of our clients and that's why there's a global demand for their expertise," said Marife Zamora, Convergys Vice President and Country Manager. "The continued demand from our blue chip international clients to place their operations either partially or fully in the Philippines is a testament to the quality of service our agents provide on a daily basis. I encourage anyone in the Philippines who is looking to start a career with Convergys - a global leader in the BPO industry - to text `CVG' to 2600, or to email their resume to jobsph@convergys.com to start the application process."

At the inauguration ceremony of Convergys' Glorietta facility in which Her Excellency, President Maria Gloria Macapagal-Arroyo was the guest of honor, Convergys launched the "Wear Your Dreams" campaign, a new venture with Bench/. Between now and the end of December, hired recruits will receive an exclusive Convergys-Bench/ t-shirt, making them a "walking dream ambassador" for the company.

Convergys, as defined by its core set of values, is committed to building from within by emphasizing talent development among its employees. Through a number of training and development programs provided, employees can build a future with Convergys and move into bigger roles throughout the company.

Convergys contact centers provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" application and document processing. All Convergys facilities are closely integrated into Convergys' "Global Assurance Network." This gives Convergys control of its end-to-end operations and processes, and assures high flexibility for our clients.

Editor's Notes:

Convergys Corporation is hiring for many different positions in the Philippines. Please submit resumes to jobsph@convergys.com or, in the Philippines, text "CVG" to 2600 from a mobile phone for information.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.

Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Supporting Resources

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Receive our news releases by EMAIL Jingjing Romero for Convergys in the Philippines, +63 2 929 9618 or John Pratt, Convergys Corporation, +1 513 723 3333

KEYWORD: United States Asia Pacific North America Philippines Ohio

INDUSTRY KEYWORD: Technology Internet Networks Software Telecommunications Professional Services Consulting Other Professional Services

CATEGORY KEYWORD: Personnel

Source: Convergys Corporation

Copyright Business Wire 2009

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Convergys will implement its Product Control Manager Smart App, a centralized product catalog and product lifecycle management solution, for Cavalier in the first quarter of 2010.

"With Convergys' Product Control Manager, we will now have a consolidated view of all our product data, which will allow improved order administration and lifecycle management, enabling Cavalier to achieve better service delivery timeframes and an overall improved customer experience," said Rick Gambriel, CIO, Cavalier.

"Systematic product data management supporting ordering and fulfillment is a must-have for communications providers facing increased competition and customer expectations," said Bob Lento, President, Information Management, for Convergys. "Convergys' Product Control Manager Smart App will help Cavalier dramatically shorten its time to market for new convergent offers and help drive significantly improved customer satisfaction, while also helping to reduce the costs associated with supporting a highly complex product portfolio."

More Information:

http://www.cavtel.com

www.convergys.com

((Comments on this story may be sent to newsdesk@closeupmedia.com))

Parris' case studies showed how a Fortune 50 financial services company used customer intelligence to handle 750,000 intelligent interactions per day for a better service experience by delivering personalized and relevant interactions to customers. She also explained how a Fortune 50 wireless company used intelligent policy management to maintain satisfaction of its customers and ensure consistent treatment across all customer service touch points.

Convergys is a developer of relationship management software and solutions between clients, customers and employees.

More Information:

http://www.convergys.com

((Comments on this story may be sent to newsdesk@closeupmedia.com))