Non-GAAP gross profit for the third quarter was $2.4 million, or 42% gross margin, compared to $692,000 in gross profit, or 33% gross margin in the third quarter last year. For the first nine months of 2008, non-GAAP gross profit was $9.4 million, or 54% gross margin, compared to $3.7 million or 52% gross margin for the first nine months of 2007.

The third quarter non-GAAP net loss from continuing operations improved 30% to ($2.3 million), or ($0.12) per share, when compared to ($3.3 million), or ($0.16) per share in the third quarter of 2007. Non-GAAP net loss for the first nine months of 2008 improved 55% to ($3.9 million) compared to a net loss of ($8.7 million) for the first nine months of 2007.

Total GAAP gross profit was $2.3 million, or 41% gross margin, compared to $620,000 and 29%, respectively, in last year's third quarter. For the first nine months of 2008, GAAP gross profit was $9.2 million, or 53% gross margin, compared to $3.5 million or 49% gross margin for the first nine months of 2007.

Overall GAAP net loss for the third quarter of 2008 was ($2.6 million), or ($0.13) per share, which includes ($2.3 million) of net loss from continuing operations and a ($315,000) net loss from discontinued operations. This is compared to a GAAP net loss of ($1.1 million) or ($0.05) per share for the third quarter of fiscal year 2007, which includes ($2.8 million) of net loss from continuing operations and $1.7 million of net income from discontinued operations. GAAP net income for the first nine months of 2008 was $15.9 million, or $0.78 per share, which includes ($4 million) of net loss from continuing operations and $19.9 million of capital gain net of taxes from discontinued operations. This is compared to a GAAP net loss of ($1.3 million) or ($0.06) per share for the first nine months of fiscal year 2007, which includes ($6.8 million) of net loss from continuing operations and $5.5 million of net income from discontinued operations.

"We remain encouraged by the strength of our third quarter results as we progress towards our stated financial objectives for the year," commented Paul O'Callaghan, chief executive officer for Jacada. "We signed five material contracts in the quarter, the largest number of material contracts in any quarter in the company's history. Given the economic turmoil which is now affecting companies worldwide, we continue to monitor our pipeline carefully and are mindful of the change required to accommodate market conditions. Yet we remain optimistic about the growth opportunities for Jacada. During these uncertain times, all companies in our target service industries should be focused on 3 critical elements to survive the instability created by the financial markets; customer retention, the lifeblood of all businesses,: reducing operating costs and continuing to innovate in support of the business even as IT budgets are greatly reduced. This is exactly what Jacada helps our customers achieve. We dramatically enhance the initial customer experience, improving retention capabilities of the companies we serve in a manner that significantly reduces their cost of operations. We feel we have a very compelling value proposition for companies that have to preserve cash by reducing operating costs, and are looking for innovative solutions to preserve and protect their customers."

During the third quarter, Jacada repurchased 208,344 of its ordinary shares at a cost of $738,000 under a repurchase program which authorized the company to use up to $10 million of its available cash to repurchase outstanding shares. Additionally, Jacada completed a self-tender offer on September 15, through which the company accepted for purchase 3,851,104 of its ordinary shares at a price of $4.00 per share for a total cost of $15,404,416, excluding fees and related expenses. The tender offer represented 18.46% of the company's outstanding ordinary shares as of August 13, 2008, the last full trading day prior to the commencement of the tender offer. After adjustment for the purchased shares, the company will have 16,452,119 shares outstanding.

After completing the repurchase program and the self-tender offer, at the end of the third quarter of 2008 cash and investments were $34.1 million, compared to $33.8 million reported on December 31, 2007. An additional $2.6 million is being held in escrow as part of the sale of the company's legacy business to Software AG.

During the third quarter the company signed five material contracts, the most of any quarter in the company's history. They include:

-- A material contract with a new telecommunications customer, Kabel Deutschland, the leading cable network operator in Germany, serving up to nine million households in 13 German federal states.

-- The second material contract with Nationwide Insurance. Jacada was originally selected by Nationwide Insurance to help automate service center processes and unify the desktop within the Nationwide Insurance Service Centers that support the Nationwide Insurance Property & Casualty Distribution Channel. This most recent contract extends the use of the Jacada solution to the Property and Casualty Direct Sales and Service group, to further automate and simplify access to customer, policy and billing information.

-- A material agreement with a new customer, a global retailer headquartered in the United States

-- A material agreement with a new customer, a large telecommunications provider headquartered in the United States. The new business was contracted through a Jacada global systems integrator partner.

-- A material services agreement with an existing telecommunications customer

During the quarter Jacada also announced the general availability of Jacada(R) WorkSpace 5.0. A major enhancement in Jacada WorkSpace 5.0 introduces support for the IBM WebSphere Application Server Platform. Initial releases of Jacada WorkSpace supported the BEA WebLogic(R) application server only. Jacada WorkSpace 5.0 is certified on IBM WebSphere(R) Application Server 6.1 and utilizes the Eclipse-based IBM Rational Application Developer toolkit.

"We continue to close material contracts with new customers in our target verticals," said O'Callaghan. "Our newly announced support for IBM WebSphere combined with our growing activity with the IBM Global Services business unit, should help drive a wider and faster adoption of our unified desktop solution within major global organizations that strive to improve customer service."

"Due to our backlog, visibility into our sales pipeline, and the growing opportunity to expand our relationships with existing customers, we are reiterating our guidance for 2008 of $21 to $23 million, which represents an increase of 57% to 72% year-over-year," concluded O'Callaghan. "As we continued to demonstrate in our third quarter results, we are well on our way to achieving our stated objectives of reducing our annual non-GAAP net loss by as much as 40% to 50% in 2008 compared to 2007. We have continued to demonstrate strong fiscal responsibility, supported by a strong balance sheet, no debt and significant cash reserves, which we believe will serve us well as we enter less certain times in 2009."

Conference Call Details

To participate in the teleconference, please call toll-free 888.713.4216, or 617.213.4868 for international callers, and provide passcode 91639168 approximately 10 minutes prior to the start time. A (live audio) webcast will also be available over the Internet at www.jacada.com (under "About Us" then "Investors") or www.earnings.com. A replay of the teleconference will be available for three days beginning at 12:30 p.m. ET on November 13, 2008. To access the replay, dial toll-free 888-286-8010, or for international callers dial 617-801-6888, and provide passcode 99901767.

Use of Non-GAAP Financial Information

In addition to reporting financial results in accordance with generally accepted accounting principles, or GAAP, Jacada uses non-GAAP measures of operating income (loss), net income (loss) and income (loss) per share, which are adjustments from results based on GAAP to exclude discontinued operations, taxes, non-cash stock-based compensation expenses in accordance with SFAS 123R and amortization of acquired intangible assets related to acquisitions effected by Jacada in previous years. Jacada's management believes the non-GAAP financial information provided in this release is useful to investors' understanding and assessment of Jacada's on-going core operations and prospects for the future. The presentation of this non-GAAP financial information is not intended to be considered in isolation or as a substitute for results prepared in accordance with GAAP. Management uses both GAAP and non-GAAP information in evaluating and operating business internally and as such deemed it important to provide all this information to investors.

About Jacada

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, intelligent desktop, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com.

Forward Looking Statement

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

Jacada is a trademark of Jacada Ltd. All other brands or product names are trademarks of their respective owners.

CONSOLIDATED STATEMENTS OF OPERATIONS
(U.S. dollars in thousands, except per share data)
                                                                   Nine months ended                               Three months ended
                                                                   September 30,                                   September 30,
                                                                       2008                    2007                    2008                    2007
                                                                   Unaudited
Revenues:
Software licenses                                                  $   6,372               $   2,013               $   1,490               $   135
Services                                                               9,516                   4,001                   3,561                   1,601
Maintenance                                                            1,644                   1,179                   554                     389
Total revenues                                                         17,532                  7,193                   5,605                   2,125
Cost of revenues:
Software licenses                                                      467                     191                     233                     79
Services                                                               7,155                   2,936                   2,803                   1,226
Maintenance                                                            669                     547                     243                     200
Total cost of revenues                                                 8,291                   3,674                   3,279                   1,505
Gross profit                                                           9,241                   3,519                   2,326                   620
Operating expenses:
Research and development                                               3,708                   3,227                   1,275                   1,086
Sales and marketing                                                    7,179                   7,257                   2,391                   2,328
General and administrative                                             4,012                   3,576                   1,426                   1,199
Total operating expenses                                               14,899                  14,060                  5,092                   4,613
Operating loss                                                         (5,658      )           (10,541     )           (2,766      )           (3,993      )
Financial income, net                                                  1,023                   1,213                   197                     385
Pretax loss from continuing operations                                 (4,635      )           (9,328      )           (2,569      )           (3,608      )
Tax benefit                                                            639                     2,555                   292                     839
Net loss from continuing operations                                    (3,996      )           (6,773      )           (2,277      )           (2,769      )
Net income (loss) from discontinued operations, net of taxes           19,858                  5,486                   (315        )           1,695
Net income (loss)                                                  $   15,862              $   (1,287      )       $   (2,592      )       $   (1,074      )
Basic and diluted net earnings (loss) per share:
From continuing operations                                         $   (0.20       )       $   (0.33       )       $   (0.11       )       $   (0.13       )
From discontinued operations                                       $   0.98                $   0.27                $   (0.02       )       $   0.08
Basic and diluted net earnings (loss) per share                    $   0.78                $   (0.06       )       $   (0.13       )       $   (0.05       )
Weighted average number of shares used in computing basic and          20,313,411              20,300,030              19,687,459              20,477,573
diluted net earnings (loss) per share

NON-GAAP CONSOLIDATED STATEMENTS OF OPERATIONS
(U.S. dollars in thousands, except per share data)
                                                                   Nine months ended                               Three months ended
                                                                   September 30,                                   September 30,
                                                                       2008                    2007                    2008                    2007
                                                                   Unaudited
Revenues:
Software licenses                                                  $   6,372               $   2,013               $   1,490               $   135
Services                                                               9,516                   4,001                   3,561                   1,601
Maintenance                                                            1,644                   1,179                   554                     389
Total revenues                                                         17,532                  7,193                   5,605                   2,125
Cost of revenues:
Software licenses                                                      375                     63                      215                     33
Services                                                               7,076                   2,867                   2,772                   1,201
Maintenance                                                            666                     544                     242                     199
Total cost of revenues                                                 8,117                   3,474                   3,229                   1,433
Gross profit                                                           9,415                   3,719                   2,376                   692
Operating expenses:
Research and development                                               3,643                   3,174                   1,255                   1,066
Sales and marketing                                                    6,996                   7,055                   2,337                   2,220
General and administrative                                             3,571                   3,301                   1,252                   1,125
Total operating expenses                                               14,210                  13,530                  4,844                   4,411
Operating loss                                                         (4,795      )           (9,811      )           (2,468      )           (3,719      )
Financial income, net                                                  1,023                   1,213                   197                     385
Pretax loss from continuing operations                                 (3,772      )           (8,598      )           (2,271      )           (3,334      )
Tax expense                                                            (87         )           (54         )           (18         )           41
Net loss from continuing operations                                $   (3,859      )       $   (8,652      )       $   (2,289      )       $   (3,293      )
Basic and diluted net loss per share                               $   (0.19       )       $   (0.43       )       $   (0.12       )       $   (0.16       )
Weighted average number of shares used in computing basic and          20,313,411              20,300,030              19,687,459              20,477,573
diluted net loss per share

RECONCILIATION OF GAAP TO NON-GAAP CONSOLIDATED STATEMENTS OF
OPERATIONS
                                                                   Nine months ended September 30, 2008 (unaudited)
                                                                   GAAP                    Adjustments                                                                                                                                                                                               Non-GAAP
                                                                                           Amortization of acquired intangible assets          Stock-based compensation expenses          Income from discontinued operations net of taxes          Tax benefit associated with discontinued operations
Revenues:
Software licenses                                                  $   6,372                                                                                                                                                                                                                                      $     6,372
Services                                                               9,516                                                                                                                                                                                                                                            9,516
Maintenance                                                            1,644                                                                                                                                                                                                                                            1,644
Total revenues                                                         17,532                                                                                                                                                                                                                                           17,532
Cost of revenues:
Software licenses                                                      467                                 (92             )                                                                                                                                                                                            375
Services                                                               7,155                                                                                (79          )                                                                                                                                              7,076
Maintenance                                                            669                                                                                  (3           )                                                                                                                                              666
Total cost of revenues                                                 8,291                               (92             )                                (82          )                                                                                                                                              8,117
Gross profit                                                           9,241                               92                                               82                                                                                                                                                          9,415
Operating expenses:
Research and development                                               3,708                                                                                (65          )                                                                                                                                              3,643
Sales and marketing                                                    7,179                                                                                (183         )                                                                                                                                              6,996
General and administrative                                             4,012                                                                                (441         )                                                                                                                                              3,571
Total operating expenses                                               14,899                                                                               (689         )                                                                                                                                              14,210
Operating loss                                                         (5,658      )                       92                                               771                                                                                                                                                         (4,795      )
Financial income, net                                                  1,023                                                                                                                                                                                                                                            1,023
Pretax loss                                                            (4,635      )                       92                                               771                                                                                                                                                         (3,772      )
Tax (expense) benefit                                                  639                                                                                                                                                                                                     (726                       )             (87         )
Loss from continuing operations                                        (3,996      )                       92                                               771                                                                                                                                                         (3,859      )
Income from discontinued operations, net of taxes                      19,858                                                                                                                               (19,858           )                                                                                         -
Net income (loss)                                                  $   15,862              $               92                                  $            771                           $                 (19,858           )                     $                          (726                       )       $     (3,859      )
Basic and diluted net income (loss) per share:
Continuing operations                                              $   (0.20       )                                                                                                                                                                                                                              $     (0.19       )
Discontinued operations                                            $   0.98                                                                                                                                                                                                                                             -
Total                                                              $   0.78                                                                                                                                                                                                                                       $     (0.19       )
Weighted average number of shares used in computing basic and          20,313,411                                                                                                                                                                                                                                       20,313,411
diluted net income (loss) per share

RECONCILIATION OF GAAP TO NON-GAAP CONSOLIDATED STATEMENTS OF
OPERATIONS
                                                                   Three months ended September 30, 2008 (unaudited)
                                                                   GAAP                    Adjustments                                                                                                                                                                                               Non-GAAP
                                                                                           Amortization of acquired intangible assets          Stock-based compensation expenses          Income from discontinued operations net of taxes        Tax benefit associated with discontinued operations
Revenues:
Software licenses                                                  $   1,490                                                                                                                                                                                                                                    $     1,490
Services                                                               3,561                                                                                                                                                                                                                                          3,561
Maintenance                                                            554                                                                                                                                                                                                                                            554
Total revenues                                                         5,605                                                                                                                                                                                                                                          5,605
Cost of revenues:
Software licenses                                                      233                                 (18             )                                                                                                                                                                                          215
Services                                                               2,803                                                                                (31          )                                                                                                                                            2,772
Maintenance                                                            243                                                                                  (1           )                                                                                                                                            242
Total cost of revenues                                                 3,279                               (18             )                                (32          )                                                                                                                                            3,229
Gross profit                                                           2,326                               18                                               32                                                                                                                                                        2,376
Operating expenses:
Research and development                                               1,275                                                                                (20          )                                                                                                                                            1,255
Sales and marketing                                                    2,391                                                                                (54          )                                                                                                                                            2,337
General and administrative                                             1,426                                                                                (174         )                                                                                                                                            1,252
Total operating expenses                                               5,092                                                                                (248         )                                                                                                                                            4,844
Operating loss                                                         (2,766      )                       18                                               280                                                                                                                                                       (2,468      )
Financial income, net                                                  197                                                                                                                                                                                                                                            197
Pretax loss                                                            (2,569      )                       18                                               280                                                                                                                                                       (2,271      )
Tax (expense) benefit                                                  292                                                                                                                                                                                                   (310                       )             (18         )
Loss from continuing operations                                        (2,277      )                       18                                               280                                                                                                              (310                       )             (2,289      )
Loss from discontinued operations, net of taxes                        (315        )                                                                                                                                315                                                                                               -
Net income (loss)                                                  $   (2,592      )       $               18                                  $            280                           $                         315                           $                          (310                       )       $     (2,289      )
Basic and diluted net income (loss) per share:
Continuing operations                                              $   (0.11       )                                                                                                                                                                                                                            $     (0.12       )
Discontinued operations                                            $   (0.02       )                                                                                                                                                                                                                                  -
Total                                                              $   (0.13       )                                                                                                                                                                                                                            $     (0.12       )
Weighted average number of shares used in computing basic and          19,687,459                                                                                                                                                                                                                                     19,687,459
diluted net income (loss) per share

CONSOLIDATED BALANCE SHEETS
(U.S. dollars in thousands)
                                                 September 30,             December 31,
                                                       2008                      2007
                                                 Unaudited
ASSETS
CURRENT ASSETS:
Cash and cash equivalents a)                     $     11,047              $     5,960
Marketable securities a)                               7,196                     10,869
Trade receivables, net                                 3,802                     3,613
Assets of discontinued operations                      17                        7,752
Other current assets                                   1,941                     1,736
Total current assets                                   24,003                    29,930
LONG-TERM INVESTMENTS:
Marketable securities a)                               15,825                    16,995
Restricted cash held by trustee                        2,629                     -
Severance pay fund                                     762                       970
Total long-term investments                            19,216                    17,965
PROPERTY AND EQUIPMENT, NET                            1,483                     992
OTHER ASSETS, NET:
Other intangibles, net                                 26                        118
Goodwill                                               3,096                     3,096
Total other assets, net                                3,122                     3,214
Total assets                                     $     47,824              $     52,101
a) Total cash and investments                    $     34,068              $     33,824
LIABILITIES AND SHAREHOLDERS' EQUITY
CURRENT LIABILITIES:
Trade payables                                   $     1,217               $     1,167
Deferred revenues                                      1,448                     1,893
Accrued expenses and other liabilities                 3,189                     3,308
Liabilities of discontinued operations                 1,135                     4,246
Total current liabilities                              6,989                     10,614
LONG-TERM LIABILITIES:
Deferred revenues                                      -                         61
Accrued severance pay                                  1,328                     1,522
Other liabilities                                      203                       -
Total long-term liabilities                            1,531                     1,583
SHAREHOLDERS' EQUITY:
Share capital                                          60                        59
Additional paid-in capital                             74,892                    73,393
Treasury shares                                        (17,862  )                -
Accumulated other comprehensive profit                 318                       418
Accumulated deficit                                    (18,104  )                (33,966  )
Total shareholders' equity                             39,304                    39,904
Total liabilities and shareholders' equity       $     47,824              $     52,101

CONSOLIDATED STATEMENTS OF CASH FLOWS
U.S. dollars in thousands
                                                                              Nine months ended          Three months ended
                                                                              September 30,              September 30,
                                                                              2008                       2008
                                                                              Unaudited
Cash flows from operating activities:
Net income (Loss)                                                             15,862                     (2,592     )
Less: net loss (income) from discontinued operations net of taxes             (19,858   )                315
Net loss from continuing operations                                           (3,996    )                (2,277     )
Adjustments required to reconcile net loss from continuing
operations to net cash used in operating activities from continuing
operations:
Depreciation and amortization                                                 459                        148
Stock-based compensation related to options granted to employees and          771                        280
directors
Stock-based compensation related to options granted to non-employees          7                          2
Accrued interest and amortization of premium on marketable securities         131                        254
Gain (loss) from sales of marketable securities                               (91       )                6
Accrued severance pay, net                                                    14                         (57        )
Increase in trade receivables, net                                            (189      )                (627       )
Increase in other current assets                                              (275      )                (101       )
Increase (decrease) in trade payables                                         50                         (151       )
Increase (decrease) in deferred revenues                                      (506      )                7
Decrease in accrued expenses and other liabilities                            (119      )                (111       )
Increase in other long term liabilities                                       203                        203
Other                                                                         3                          3
Net cash used in operating activities from continuing operations              (3,538    )                (2,421     )
Net cash used in operating activities from discontinued operations            (242      )                (312       )
Net cash used in operating activities                                         (3,780    )                (2,733     )
Cash flows from investing activities:
Investment in available-for-sale marketable securities                        (25,416   )                -
Proceeds from sale and redemption of available-for-sale marketable            30,189                     11,526
securities
Purchase of property and equipment                                            (871      )                (380       )
Net cash used in investing activities from continuing operations              3,902                      11,146
Proceeds from sale of discontinued operations, net                            22,105                     -
Net cash provided by investing activities                                     26,007                     11,146
Cash flows from financing activities:
Purchase of treasury shares                                                   (17,862   )                (16,416    )
Proceeds from exercise of stock options                                       722                        133
Net cash used in financing activities from continuing operations              (17,140   )                (16,283    )
Increase (decrease) in cash and cash equivalents                              5,087                      (7,870     )
Cash and cash equivalents at the beginning of the period                      5,960                      18,917
Cash and cash equivalents at the end of the period                            11,047                     11,047

SOURCE: Jacada Ltd.

Jacada 
Tzvia Broida, 972 9 9525927 
Chief Financial Officer 
Tzvia@jacada.com 
or 
Hayden Communications 
Peter Seltzberg, 212-946-2849 
peter@haydenir.com

A major enhancement in Jacada WorkSpace 5.0 introduces support for the IBM WebSphere Application Server Platform. Initial releases of Jacada WorkSpace supported the BEA WebLogic(R) application server only. Jacada WorkSpace 5.0 is certified on IBM WebSphere Application Server 6.1 and utilizes the Eclipse-based IBM Rational Application Developer toolkit.

"Our initial go-to-market strategy targeted telecommunications companies which face significant customer service challenges due to the complexity of their call center environments," stated Paul O'Callaghan, chief executive officer for Jacada. "We initially chose BEA WebLogic because, historically, they have held the market share lead in the telecommunications industry. Today, IBM WebSphere is the clear market leader in the financial services sector and other key target verticals where Jacada has established a position of pre-eminence. Our support for the IBM WebSphere platform, combined with our growing activity with the IBM Global Services business unit, should help drive a wider and faster adoption of our unified desktop solution within these major global organizations that strive to improve customer service."

Jacada customers have welcomed the new platform support. For example, Nationwide Insurance has selected Jacada WorkSpace as their strategic customer service desktop for their Property and Casualty business. By implementing the Jacada unified desktop, Nationwide Insurance plans to simplify and automate customer service processes, which will help reduce operational costs and deliver a superior customer experience.

"Support for IBM WebSphere was an important part of our decision to go with Jacada," said Srinivas Koushik, chief information officer for Nationwide Insurance. "We have a significant commitment to the IBM WebSphere Software Platform. Combining the quick time-to-market capabilities of the Jacada unified desktop solution with the leading application server environment from IBM will provide Nationwide with a robust, scalable and high-availability customer service solution that should significantly advance the productivity and effectiveness of our call center operations."

In addition to deploying on IBM WebSphere Application Server, Jacada WorkSpace 5.0 can now leverage the SOA capabilities and integration solutions found in the IBM WebSphere Software Platform, including:

-- IBM WebSphere ESB and WebSphere Message Broker

-- IBM WebSphere Integration Developer, and

-- IBM WebSphere Process Server

"The need to improve customer service to maintain a competitive edge has never been more important for our clients in nearly all industry segments," said Sandy Carter, IBM Vice President for WebSphere and SOA. "Jacada WorkSpace is an innovative, rapid time-to-value solution that helps IBM clients improve the effectiveness and efficiency of their call center operations. The interoperability of Jacada Workspace with the WebSphere Software Platform allows our customers to maximize their existing SOA infrastructure, helping to generate a significant return on investment."

Jacada WorkSpace 5.0 also introduces additional capabilities, which address the growing need for advanced unified desktop solutions for customer service operations. These features include:

-- Multi-channel/vendor support for multi-site operations: support for voice, fax, chat and email channels in a multi-vendor environment with asynchronous state management, including the ability to support multi-channel configurations across multi-site call center locations

-- Support for Genesys(R) Open Media and Avaya(R) Application Enablement Services

-- Globalization support for Universal Agent implementations: views and scripts can be individually and dynamically configured for agent and customer-level language preferences

-- Multi-threaded support for Desktop Automation of nested applications: multiple applications "nested" (placed within tabs) in Jacada WorkSpace can now be navigated and controlled simultaneously using the process optimization capabilities in Jacada(R) Fusion.

-- New API set to facilitate customization by service delivery partners

-- Enhanced auditing infrastructure

-- Enhanced Supervisor-to-Agent messaging

About Jacada

Jacada is a leading global provider of unified desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, intelligent workspace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England; and Munich, Germany. Jacada can be reached at www.jacada.com.

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

IBM, WebSphere, SmartSOA and the IBM e-business logo are trademarks or registered trademarks of International Business Machines Corporation. For a list of additional IBM trademarks, please see www.ibm.com/legal/copytrade.shtml.

All other company, product or service names may be trademarks or registered trademarks of others. Statements concerning IBM's future development plans and schedules are made for planning purposes only, and are subject to change or withdrawal without notice. Reseller prices may vary.

SOURCE: Jacada Ltd.

Manning, Selvage & Lee 
Media Contact: 
Rebecca Harbin, 404-870-6825 
rebecca.harbin@mslpr.com 
or 
Hayden Communications 
Investor Relations Contact: 
Peter Seltzberg, 212-946-2849 
peter@haydenir.com