White Paper: Four steps for protecting pizza delivery services | Restaurant Insurance | Pizza

Whitepaper  |  www.pizzamarketplace.com

Delivery is a crucial part of the restaurant industry. But delivery also leaves an owner liable. One accident by a delivery driver or one criminal customer can spell financial trouble for an owner. However, there are ways to protect yourself.

http://www.pizzamarketplace.com/article.php?id=15233

Michael Kasavana

Michael L. Kasavana, PhD, CHTP, is the NCE Endowed Professor in the School of Hospitality Business at Michigan State University. His teaching and research efforts are sharply focused on information technology applications for hotels, restaurants, clubs, vending, and casinos.

http://www.hotelschool.cornell.edu/research/chr/pubs/quarterly/board/kasavana.html

White paper: How to use customer complaints to your advantage

Whitepaper  |  www.fastcasual.com | Aug 24, 2009

Each time customers take the time to complain, they are trying to provide that business with an opportunity to keep them as customers. The complaint is a plea from the customer to the business to correct a situation that has gone poorly.

http://www.fastcasual.com/article.php?id=15603

Borgata Casino, Atlantic City, NJ - Hotel Management

The Borgata opened in mid-2003, becoming the first new casino resort in Atlantic City in over 13 years. The hotel casino complex required an investment of a little over $1bn to build and is the largest hotel in the area.

http://www.hotelmanagement-network.com/projects/borgata/

Rupert Spies

Rupert Spies is a senior lecturer at the School of Hotel Administration. He teaches courses in restaurant management; culinary theory and practice; catering and special events management; restaurant and hotel supply chain management. He also teaches a seminar titled, Culture and Cuisines.

http://www.hotelschool.cornell.edu/research/facultybios/faculty.html?id=77

General Hospitality and Business Resource

ABeam Consulting - ABeam Consulting provides management consulting services for industries ranging from finance to aerospace, including food and beverage, and commercial aircraft.

http://www.hotelschool.cornell.edu/research/library/tools/links/hslinks.html?scid=66&name=General+Hospitality+and+Business+Resource&scname=Consultants&id=1