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TV Licensing transition
Case study: The transition of TV Licensing to Capita on 1 July 2002 passed with no loss of service, and almost immediately we began to deliver speed and a new focus on managing relationships with customers, partners and suppliers.
http://www.capita.co.uk/Society/CasestudyItems/TV+Licensing+Transition.htm
Aberdeen Group: Juniper Leverages Service Parts Management Solution to Support 2400% Growth in New
The Global Service Operations for Customer Service at Juniper Networks, a $2 billion provider of Internet Protocol (IP) routers and security devices for private and public access networks is responsible for planning, forecasting and provisioning of 3,000 service parts across the entire company.
http://www.aberdeen.com/summary/report/case_study/Juniper_Servigistics_CaseStudy_3821.asp
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