Southwest Upgrades Customer Service - Case Studies

Case Study  |  www.cioinsight.com | Aug 31, 2009

The application combs through Southwest's operational databases to identify problem flights, looks up information on the affected customers, and sends notifications through Varolii, a service provider that specializes in automated customer communications by phone, text messaging, and email.

http://www.cioinsight.com/c/a/Case-Studies/Southwest-Upgrades-Customer-Service-420768/?kc=rss

State & Local Government Case Study Listing | Resources | Pitney Bowes Group 1 Software

Pitney Bowes Group 1 Software implemented its GeoTAX Enterprise Tax Management solution to streamline processes for payroll, business personal property, and insurance premium taxes assignments.

http://www.g1.com/Resources/State-Local-Government/IND/CaseStudyList.html

Insurer speeds SOA development

Case Study  |  www.computerweekly.com | Mar 26, 2007

Insurance company Atradius has implemented an emerging technology that automates monitoring of software development.

http://www.computerweekly.com/Articles/2007/03/26/222623/insurer-speeds-soa-development.htm

Infosys - CRM | Case Studies

As the Customer Relationship Management (CRM) space continues to mature, CRM implementations should provide cost-effective solutions and flexibility. For a successful CRM program, you need to adopt effective CRM practices for your organization.

http://www.infosys.com/CRM/case-studies/default.asp

For Shayne Langford, Director of IT operations at clinical documentation provider Spheris, the...

Case Study  |  www.infosec.co.uk

For Shayne Langford, Director of IT operations at clinical documentation provider Spheris, the security of the protected health information (PHI) transcribed by the company’s 5,500 medical language specialists is a central responsibility.

http://www.infosec.co.uk/ExhibitorLibrary/293/Medical_Transcription_Outsourcer_Case_Study-Spheris_20.pdf

R. L. Polk & Co. - salesforce.com Europe

"Salesforce not only helps us to better manage our sales process—it also enables us to see where we are in meeting the post-sale needs of our customers. More visibility brings more accountability, and more accountability makes us a more successful organization."

http://www.salesforce.com/eu/customers/business-services/case-studies/rlpolk.jsp

Case study of Berries.com and Lyris ListManager

In 1985, Shari Fitzpatrick was an up-and-coming mortgage broker in Los Angeles. Seeking an innovative way of expanding her business contacts, she began giving baskets of her homemade chocolate–dipped strawberries to local realtors and other prospective clients.

http://www.lyris.com/about/casestudy_berries.html

unumprovident | e-scape media | +44(0)1225 475800

By the end of 2004 UnumProvident had protected over 2.1 million incomes, making it the market leader in the UK. During 2004 the company paid total benefit claims of over £249 million, of which more than £177 million related to income protection claims.

http://www.e-scapemedia.co.uk/ourWork/caseStudy.asp?id=11

Insurance software for lead management, sales and marketing - CRM - Sales Force Automation

At BimSym eBusiness Solutions, we serve nearly 300 companies in the insurance and financial services industries. BimSym has created a niche for developing and customizing quote engine for term life and annuities.

http://www.leadorganizer.net/casestudy.htm

Citrix Systems » desktop virtualization

“ With Citrix XenDesktop we were able to fulfill user requirements: the developers in Madrid and Munich confirmed that the performance of the virtualized desktop is comparable to that of a locally installed desktop. ”

http://www.citrix.com/English/aboutCitrix/caseStudies/caseStudy_print_p.asp?storyID=1685356