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Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
Free whitepaper from Siemens about outsourcing, service delivery, forrester research and industry analysts . Converged Service Delivery is one of the emerging
IBM Redbooks | Implementing IBM Tivoli Service Request Manager V7.1 Service Desk
IBM Tivoli Service Request Manager V7.1 provides a unified and integrated approach in dealing with all aspects of service requests to enable a one-touch IT service experience, backed up by an optimized delivery and support process.
Overview of IT Service Managment Using the IT Infrastructure Library (ITIL), from Global Knowledge
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. You will be able to identify the benefits available from ITIL and craft a high-level business case for
SoX | freshmeat.net
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Understanding ISO27001
While some organizations utilized the BS 7799 standard, demand grew for an ... incident management Business continuity management Compliance See the companion whitepaper ...
White Papers
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Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service management, its focus was confined to the infrastructure of the company's Information Systems (IS) organization.
IT Service Management: Is It Now Too Important to Leave to the IT Department Alone? - Find White
IT is becoming increasingly important in virtually every aspect of business. For enterprises to compete effectively in the marketplace, IT service management must broaden its focus and take a more holistic attitude toward IT service provision. The goal is to resolve the disconnect between IT and
Microsoft Word - Build_Run_WhitepaperV1.0.doc
Best practices that should be considered include: É"Build"- MSP, Prince2, PMBOK, CMM ... Summary This whitepaper has covered a lot of territory, however the main pillars of creating ...
White Paper Regulatory Compliance and Database Management March 2006 Introduction Top of mind in...
White Paper Regulatory Compliance and Database Management March 2006 Introduction Top of mind in business executives today is how to meet new regulatory compliance and corporate governance. New laws are changing the way companies collect, retain, and manage information. DBAs need to understand
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