JetBlue: Customer Bill of Rights

www.insight24.com

In today’s Marketing Edge, I comment on JetBlue’s “customer bill of rights” and how it used public relations strategies to address its situation. JetBlue’s “customer bill of rights” sounds like it was written by lawyers for lawyers and not the customer. In the letter and the YouTube video, there

http://www.insight24.com/webcasts/content-71971_1

Op Ed: Terror Profiles by Computers Are Ineffective

In September 2002, JetBlue Airways secretly turned over data about 1.5 million of its passengers to a company called Torch Concepts, under contract with the Department of Defense.

http://www.schneier.com/essay-030.html

[video] Dow Celebrates (at Forbes.com)

us.rd.yahoo.com

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http://us.rd.yahoo.com/finance/external/video/forbes/rss/SIG=10uoa9ous/*http://www.forbes.com/video/?video=Thursday/er_gbu070308d&partner=yahootix

Airline data sharing was legal, says US Army | OUT-LAW.COM

An Army investigation has concluded that the release of customer data by US airline JetBlue Airways to a contractor for the US Department of Defence was not in breach of privacy rules, according to a Wired News report.

http://www.out-law.com/page-4828