Call Centre Management Computer Software

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Industry: Information Technology

Call Center Software

Named Best Integrated Multimedia IP Contact Center, Learn Why Today!

www.Interactive-Intelligence.com

Contact Management Online

Easily Manage Contacts & Clients. Get a Free Trial of Salesforce.com.

www.salesforce.com

Web Sites

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Lucent Technologies and DS Dialog Marketing build first Internet-based call center in Germany;

HANNOVER, GERMANY - Lucent Technologies (NYSE: LU) and D&S Dialog Marketing GmbH today announced the implementation of the first fully functional Internet-based call centre in Germany.

http://www.lucent.com/press/0399/990319.bca.html

View from the Top - Part 1 - Other Directories, Comparisons, Research (March 2004)

BACKGROUND: Adrian is currently Development Director of the Black & White Group. He has been with the company for six years and has been instrumental in its development from a master brokerage for secured loan business (Midlands Finance) to its current business.

http://www.conspectus.com/2004/march/article5.asp

Contents - Other Directories, Comparisons, Research (Conspectus March 2004)

Market Overview & Analysis | Part 2 | Part 3 Customer analysis and workflow technology is coming to the fore as companies press on with their CRM investments. Pat Sweet analyses our new research data.

http://www.conspectus.com/2004/march/index.asp

Lucent Technologies announces Internet Call Centers.

SYDNEY, Australia -- Lucent Technologies (NYSE: LU) today announced a market first - a new generation of call centres that allow Australians to browse the Internet and speak to a customer service agent - simultaneously on a single phone line.

http://www.lucent.com/press/1097/971007.bca.html