Retail CRM Industry News & Blogs

Industry News & Blogs

Three Deadly Social Engagement Traits to Break - Think customers: The 1to1 Blog
www.1to1media.com | 4 hours 54 minutes ago
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Microloan Helps Iron Range Couple Buy Store, Return Home | Gift Shop Magazine
www.giftshopmag.com | Feb 12, 2012
Catherine Branville always knew she wanted to own a store. But she wasn’t sure what sort it would be. She’d moved with her husband, Gary, from Virginia on the Iron Range, where they both grew up, to the Twin Cities to pursue a business degree at the University of Minnesota.

CRM News: Strategy: Customer Focus Is an All-Hands Exercise
www.crmbuyer.com | Feb 10, 2012
Last week, after dropping off my Prius at the dealership for routine service -- as I've done regularly since I bought the car in 2007 -- I ambled over to the shuttle stop for a ride home. "Where you headed?" barked the driver, never raising his head from his newspaper. When I let him know where I

Retail Contrarian: Purposeful parties and events
www.retailcontrarian.com | Feb 9, 2012
Last week one of our clients announced to their employees that the traditional holiday party will not be held this year. The employees were very disappointed. The annual event has long been a high point of the year because it...

StorefrontBacktalk » Blog Archive » The Backward World Of Loyalty: “I’d Like A VCR, A Wired Phone
storefrontbacktalk.com | Feb 7, 2012
When it comes to loyalty, many retailers are stuck in the 1990s. Does anyone else find it funny that in a world where you can very easily have a video conference with your kids from a $500 tablet over free Wi-Fi from a random hotel, we're expected to keep a 3.3- x 2.2-inch piece of plastic in our

AppliancesConnection.com Offers Great Customer Service And Prices For All Home Appliances | PRLog
www.prlog.org | Feb 6, 2012
AppliancesConnection.com Offers Great Customer Service And Prices For All Home Appliances. At AppliancesConnection.com, customers don't only get the best deals for home appliances and home furnishings from top brands like; the company also delivers the best customer service to its shoppers. -

What can Apple learn from the Dixons boss? | Business | The Guardian
www.guardian.co.uk | Jan 31, 2012
Apple has poached the Dixons chief John Browett to head its retail operations. So how does customer service in the Dixons-owned Currys stores measure up?

Mystery Shopper | Secret Shoppers | Mystery Shopping | Retail Trends
www.fibre2fashion.com | Jan 25, 2012
Mystery Shopping - The New Retail Trend. Mystery Shoppers the Secret Shoppers evaluate performance of retail business. Retailers now use Mystery Shopping Services to get feedback from Mystery Shoppers for improving store appearance, customer service, staff training, etc. Mystery shopping is an

UK toy industry shows resilience in face of retail struggle with 3% growth in 2011 | The Retail
www.theretailbulletin.com | Jan 24, 2012
Construction sets, outdoor toys and dolls drive the market in 2011

Amazon leads in customer service - 2012-01-18 17:11:17 | Home Textiles Today
www.hometextilestoday.com | Jan 18, 2012
New York - Consumers rank Amazon #1 in customer service, according to the recent NRF Foundation/American Express Customers' Choice survey, conducted by BigInsight.