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Retail Contrarian: Purposeful parties and events
Last week one of our clients announced to their employees that the traditional holiday party will not be held this year. The employees were very disappointed. The annual event has long been a high point of the year because it...
AppliancesConnection.com Offers Great Customer Service And Prices For All Home Appliances | PRLog
AppliancesConnection.com Offers Great Customer Service And Prices For All Home Appliances. At AppliancesConnection.com, customers don't only get the best deals for home appliances and home furnishings from top brands like; the company also delivers the best customer service to its shoppers. -
CRM News: Products: Desk.com Makes Help Desks More Mobile, Social
Salesforce.com unveiled a new customer service help desk tool this week. Desk.com works with customer requests delivered over a social network. It is the byproduct of Salesforce.com's acquisition of Assistly last year. However, it is no mere product integration, said Alex Bard, former Assistly CEO
What can Apple learn from the Dixons boss? | Business | The Guardian
Apple has poached the Dixons chief John Browett to head its retail operations. So how does customer service in the Dixons-owned Currys stores measure up?
StorefrontBacktalk » Blog Archive » Macy’s In Australia: No, John, It’s Not All Thanks To eBay
<p>eBay’s bid to become the link between big U.S. retailers and Australian customers is off to a less-than-sterling start. On January 18, eBay CEO John Donahoe bragged to an earnings call audience that Macy’s used eBay Australia to get a foothold Down Under without creating a
Mystery Shopper | Secret Shoppers | Mystery Shopping | Retail Trends
Mystery Shopping - The New Retail Trend. Mystery Shoppers the Secret Shoppers evaluate performance of retail business. Retailers now use Mystery Shopping Services to get feedback from Mystery Shoppers for improving store appearance, customer service, staff training, etc. Mystery shopping is an
Amazon leads in customer service - 2012-01-18 17:11:17 | Home Textiles Today
New York - Consumers rank Amazon #1 in customer service, according to the recent NRF Foundation/American Express Customers' Choice survey, conducted by BigInsight.
Farfetch to bolster international teams and customer service following £12m injection | News |
Farfetch.com will invest in international expansion and customer service, following an injection of $18m (£11.7m) earlier this week.
Retailers face New Year war for customers as consumer confidence plummets | The Retail Bulletin,
Consumers are shopping around and switching in tough climate but half of retailers have placed themselves at a competitive disadvantage.
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